At a Glance
- Tasks: Lead continuous improvement initiatives and optimise processes for better performance.
- Company: Intact Insurance, a forward-thinking company transforming the insurance industry.
- Benefits: Annual bonus, generous pension contributions, hybrid work, and 25 days leave.
- Other info: Inclusive culture with flexible working options to support your work-life balance.
- Why this job: Make a real impact in a supportive environment focused on growth and innovation.
- Qualifications: Experience in continuous improvement and strong leadership skills required.
The predicted salary is between 54450 - 66550 £ per year.
This role is to be based hybrid in either Manchester or Glasgow
Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe.
It’s a new name and a new way to do business.
Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.
Shape the future
We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times.
When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.
Grow with us
We’re customer-driven, community-focused, and committed to helping our people grow.
Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.
Win as a Team
This role is within Operational Excellence and reports to the Director Operational Excellence & Performance.
This role is responsible for leading continuous improvement across Commercial Lines, driving process optimisation, efficiency and performance through structured delivery and capability development.
The role is accountable for team performance within a defined business area or specialised function, ensuring operational goals are met through effective leadership, resource planning, and process optimisation.
You’ll make an impact by
- Owns the continuous improvement strategy, ensuring alignment to business priorities and service outcomes.
- Leads delivery of CI programmes, prioritising activity to maximise impact.
- Oversees CI governance, methodology and benefit tracking, ensuring consistency and measurable outcomes.
- Leads and develops a team of CI Business Partners, building capability and driving high‑quality delivery.
- Identifies and resolves performance issues and process inefficiencies, shaping sustainable improvements.
- Acts as escalation point to remove delivery barriers and ensure progress.
Your skills and experience
- Solid experience in continuous improvement, Lean or process optimisation.
- Proven capability to deliver change and measurable benefits in complex environments.
- Considerable leadership and coaching skills, developing teams and capability.
- Solid analytical and problem‑solving skills, with ability to translate insight into action.
- Experience working across matrixed, regulated organisations.
Why You’ll Love It Here
Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to:
- Annual discretionary bonus
- Up to 11% pension contributions
- Hybrid working + flexible hours
- 25 days annual leave + bank holidays + buy/sell options
- Career development and mentoring
- Inclusive culture + employee networks
- Share investment options
Our DEI Commitment
We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive.
As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.
We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance.
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Continuous Improvement Manager employer: Intact Insurance
At Intact Insurance, we pride ourselves on being an exceptional employer, offering a dynamic work culture that champions growth and innovation. As a DevOps & Automation Platform Services Manager in London, you'll benefit from a supportive environment with flexible working options, comprehensive career development opportunities, and a commitment to diversity and inclusion. Join us to make a meaningful impact in the insurance industry while enjoying competitive benefits like an annual bonus, generous pension contributions, and a strong focus on work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Continuous Improvement Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Continuous Improvement Manager at Intact Insurance!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Intact Insurance or be willing to refer you for that Continuous Improvement Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Intact Insurance who’s on the lookout for their next Continuous Improvement Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Continuous Improvement Manager role at Intact Insurance!
We think you need these skills to ace Continuous Improvement Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Intact Insurance. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Intact Insurance
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Intact Insurance. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
