At a Glance
- Tasks: Support underwriting teams with accurate processing and administration for excellent customer outcomes.
- Company: Intact Insurance, a forward-thinking company transforming the insurance industry.
- Benefits: Annual bonus, hybrid working, 25 days leave, and career development opportunities.
- Other info: Inclusive culture with flexible working options and support for personal development.
- Why this job: Join a team where you can make a real difference and grow your career.
- Qualifications: Strong numeracy, digital skills, attention to detail, and effective communication.
The predicted salary is between 40500 - 49500 £ per year.
Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe.
It's a new name and a new way to do business.
Backed by global expertise and a commitment to service that feels different, we're focused on making insurance simpler, faster, and more responsive.
Shape the future
We're leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times.
When you join us, you're not just taking a job, you're stepping into a career where you can make a real difference.
Grow with us
We're customer-driven, community-focused, and committed to helping our people grow.
Whether you're early in your journey or bringing years of experience, we'll support you with the tools, flexibility, and opportunities to thrive.
Win as a Team
Your role will play an important part in supporting our Specialty underwriting teams.
In your role, you will help deliver accurate, high quality operational support that enables excellent customer outcomes, maintains data integrity, and ensures the smooth running of day to day insurance processes.
With full training and development support provided, you will have the opportunity to build valuable industry knowledge while contributing to the success of a collaborative team.
You’ll make an impact by
- Supporting specialist underwriting teams with accurate processing and administration across new business, renewals, and mid term adjustments.
- Producing documentation including policies, invoices, certificates, and endorsements to agreed quality standards and service levels.
- Reviewing underwriting instructions and escalating unclear or non standard information to ensure accuracy and compliance.
- Handling daily workflows effectively to meet service expectations, key performance indicators, and regulatory requirements.
- Building positive working relationships with colleagues, brokers, claims teams and other business partners to support successful outcomes.
Your skills and experience
- Excellent numeracy skills, digital fluency, and ability to use business systems and technology tools.
- Excellent attention to detail and a commitment to delivering accurate, high quality work.
- Effective communication skills with the ability to build collaborative working relationships.
- Good organisational and prioritisation skills, with the ability to deal with multiple tasks in a changing environment.
- A positive approach to learning, problem solving, and personal development, with an understanding of when to seek guidance or escalation issues.
Why You'll Love It Here
Being part of our team means you'll have the support and freedom to bring your best self to work each day. As a permanent member, here's what you can look forward to:
- Annual discretionary bonus
- Up to 11% pension contributions
- Hybrid working + flexible hours
- 25 days annual leave + bank holidays + buy/sell options
- Career development and mentoring
- Inclusive culture + employee networks
- Share investment options
Our DEI Commitment
We celebrate individuality and believe our differences make us stronger. We're proud to foster a culture where everyone feels respected, valued, and empowered to thrive.
As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.
We understand that everyone's circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work-life balance.
If you meet the core criteria but not every requirement, we'd still love to hear from you.
Let's explore how this role could support your next career step.
If you need adjustments during the recruitment process, just let us know we're here to support you.
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Customer Services Assistant in Chelmsford employer: Intact Insurance
At Intact Insurance, we pride ourselves on being an exceptional employer, offering a dynamic work culture that champions growth and innovation. As a DevOps & Automation Platform Services Manager in London, you'll benefit from a supportive environment with flexible working options, comprehensive career development opportunities, and a commitment to diversity and inclusion. Join us to make a meaningful impact in the insurance industry while enjoying competitive benefits like an annual bonus, generous pension contributions, and a strong focus on work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant in Chelmsford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Intact Insurance. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Intact Insurance before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Assistant in Chelmsford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Intact Insurance:Your cover letter is your chance to shine! Tell us why you want to work at Intact Insurance specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Intact Insurance!
How to prepare for a job interview at Intact Insurance
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
