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- Tasks: Handle motor injury and liability claims, ensuring customer satisfaction and efficient case management.
- Company: Join Intact Insurance, a supportive workplace where your ideas truly matter.
- Benefits: Enjoy competitive salary, performance bonuses, 25 days holiday, and flexible work options.
- Other info: Hybrid work model with opportunities for professional development and progression.
- Why this job: Make a real difference while growing your career in a dynamic environment.
- Qualifications: 2-3 years of injury claims handling experience and proficiency in relevant software.
The predicted salary is between 30000 - 40000 £ per year.
Join Intact Insurance and make a difference every day. Whether you're just beginning your career or looking to take the next progressive step, Intact Insurance Ireland is where you can be yourself, learn and develop, and where your ideas matter. With offices in Belfast, Galway, and Dublin, we've embraced hybrid work, empowering our people to work flexibly and deliver great service to our customers every day. We want you to thrive and grow with us and we'll give you all the tools, flexibility and learning opportunities you need to do it. Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
As Senior Motor Injury & Liability Claims Handler, the role involves handling standard and non-conventional cases using agreed claims processes to achieve settlement and business objectives. You will spend most of your time managing customer interactions, liaising with suppliers, third parties and their representatives, escalating non-standard or complex cases, supporting more qualified colleagues, and reviewing policy wordings.
Key Responsibilities:- Reviewing allocated cases and achieving settlement, within designated personal authority level, in line with established standards, procedures and guidance provided.
- Handling vehicle damage claims and personal injury claims.
- Identifying non-standard or complex claims and escalating to more qualified colleagues to ensure they are handled appropriately.
- Managing customer interactions in an efficient, courteous, and timely manner in order to deliver high standards of customer satisfaction.
- Organising and using approved internal and/or external suppliers to ensure repair, replacement and supply of appropriate goods and services to customers.
- Undertaking any other duties reasonably required as deemed appropriate within the scope of the role.
- Must have a minimum 2-3 years in injury claims handling experience.
- Have exposure to both personal and commercial vehicles.
- Progression with CII exams.
- Proficient in Excel, Word, PowerPoint and claims handling applications.
- Competitive Salary.
- Performance Bonus.
- 25 days holiday.
- Life Assurance.
- Critical Illness Cover.
- Pension Scheme.
- Flex Benefits.
The role will be based in the Belfast office for 3 days a week. Intact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.
Senior Motor Injury & Liability Claims Handler in Belfast employer: Intact Insurance
Contact Detail:
Intact Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Motor Injury & Liability Claims Handler in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested in joining their team.
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experience clearly and effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Senior Motor Injury & Liability Claims Handler in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Motor Injury & Liability Claims Handler role. Highlight your relevant experience in injury claims handling and any exposure to personal and commercial vehicles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your experience with customer interactions and managing claims, as these are key to the position.
Showcase Your Skills: Don’t forget to showcase your proficiency in Excel, Word, PowerPoint, and any claims handling applications you've used. We love seeing candidates who are tech-savvy and can handle the tools we use every day!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Intact Insurance
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of motor injury and liability claims. Familiarise yourself with the types of cases you’ll be handling, especially any non-conventional ones. This will show that you’re not just qualified but genuinely interested in the role.
✨Showcase Your Customer Interaction Skills
Since managing customer interactions is key, prepare examples of how you've handled difficult situations or provided excellent service in the past. Think about specific instances where you went above and beyond to ensure customer satisfaction.
✨Be Ready to Discuss Complex Cases
Intact Insurance values teamwork, so be prepared to discuss how you’ve escalated complex claims in previous roles. Highlight your ability to identify when a case needs more expertise and how you collaborated with colleagues to resolve issues.
✨Demonstrate Your Flexibility and Learning Mindset
With hybrid work being a part of the culture, express your adaptability and willingness to learn. Share experiences where you’ve successfully adjusted to new processes or technologies, showing that you can thrive in a flexible environment.