Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support problem management in IT, ensuring issues are identified and resolved effectively.
- Company: Join a leading financial services organisation with a focus on IT excellence.
- Benefits: Enjoy a competitive salary, hybrid working, generous leave, and a discretionary bonus.
- Other info: Collaborative team environment with opportunities for professional growth.
- Why this job: Make a real impact by improving IT service quality and preventing future incidents.
- Qualifications: Experience in IT Problem Management and familiarity with ITIL practices required.
The predicted salary is between 50000 - 60000 £ per year.
Your role will support the problem management process within the ITIL framework, ensuring the identification, analysis, and resolution of IT problems to prevent future incidents and improve overall IT service quality.
Develop, implement, and maintain the Problem Management process in alignment with ITIL best practices and Intact requirements. Identify and log problems through the analysis of incident data, trends, and patterns. Conduct thorough root cause analysis to establish the underlying causes of IT problems and implement action plans to resolve issues and prevent recurrence, holding the Platform Owners accountable.
Coordinate problem resolution activities with Service Desk, Incident Management, Change Management, and other IT teams to ensure effective and timely outcomes. Maintain accurate and up‑to‑date documentation of all Problem Management activities, including problem records, known errors, and workarounds, while providing clear communication to stakeholders on progress and status.
Generate and present regular reports on Problem Management metrics, trends, and outcomes, and identify opportunities to improve the efficiency and effectiveness of the Problem Management process.
Required Skills and Experience
- Experience within a financial services organisation and ideally ITIL qualifications.
- Good experience in IT Problem Management or a related ITIL discipline, with hands‑on use of ITIL service management tools such as ServiceNow or similar platforms.
- Background in Infrastructure Support or Software application management (preferred).
- Considerable understanding of IT Service Management processes, including Problem Management, Change Management, and Configuration Management, supported by experience in a large enterprise‑level IT environment.
- Analytical and problem‑solving skills with the ability to perform root cause analysis and develop effective solutions, supported by in‑depth technical knowledge of IT infrastructure, applications, and systems including networking, servers, databases, and software.
- Excellent written and verbal communication skills with the ability to clearly convey complex technical information to a non‑technical audience, and proven ability to work effectively in a collaborative team environment.
Benefits
- Annual discretionary bonus
- Up to 11% pension contributions
- Hybrid working + flexible hours
- 25 days annual leave + bank holidays + buy/sell options
- Health
Problem Manager employer: Intact Insurance UK
Contact Detail:
Intact Insurance UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Problem Manager
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working in problem management or ITIL roles. A casual chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've tackled IT problems in the past. Use the STAR method (Situation, Task, Action, Result) to keep it structured.
✨Tip Number 3
Don’t forget to follow up! After any meeting or interview, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to navigate and you’ll be one step closer to landing that dream job in problem management.
We think you need these skills to ace Problem Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Problem Manager. Highlight your experience with ITIL processes and any relevant tools like ServiceNow. We want to see how your background fits into our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about problem management and how your skills can help us improve IT service quality. Keep it engaging and personal.
Showcase Your Analytical Skills: Since this role involves a lot of root cause analysis, make sure to include examples of how you've tackled complex problems in the past. We love seeing your thought process and how you arrived at solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Intact Insurance UK
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially around the Problem Management process. Be ready to discuss how you've applied ITIL best practices in your previous roles and how they can be implemented in this new position.
✨Showcase Your Analytical Skills
Prepare examples of how you've conducted root cause analysis in the past. Think about specific problems you've solved and be ready to explain your thought process and the steps you took to resolve those issues.
✨Communicate Clearly
Since you'll need to convey complex technical information to non-technical stakeholders, practice explaining your past experiences in simple terms. This will demonstrate your ability to bridge the gap between technical and non-technical teams.
✨Familiarise Yourself with Tools
If you have experience with ITIL service management tools like ServiceNow, make sure to highlight that. If not, do a bit of research on these platforms so you can speak confidently about how you would use them in the role.