At a Glance
- Tasks: Lead and inspire a team in handling commercial claims while driving performance and improvement.
- Company: Intact Insurance, a fresh name with a commitment to making insurance simpler and faster.
- Benefits: Enjoy hybrid working, generous leave, health perks, and career development opportunities.
- Other info: Join a diverse and inclusive culture that values individuality and supports work-life balance.
- Why this job: Make a real impact by mentoring a dynamic team and enhancing customer experiences.
- Qualifications: Proven leadership skills and experience in developing high-performance teams.
The predicted salary is between 40000 - 50000 £ per year.
Company Overview
Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.
Role Overview
As a Commercial Claims Team Leader you will support, motivate, mentor, coach and develop a team of Claims Handlers, Technical Claims Handlers, and Technical Experts in the Commercial Liability team in Manchester.
Responsibilities
- Support the performance of the team, setting goals to drive delivery of our business objectives, encouraging a culture of continuous improvement and adherence to Financial Conduct Authority (FCA) guidelines and UK&I Claims Policy.
- Resolve technical and operational queries from team members and complaints as escalated by the team.
- Provide handling support to the team during times of surge or service pressure.
- Drive high levels of effective customer and broker engagement throughout the claim handling process.
- Collaborate with the Commercial and Complex Technical Claims and the Commercial Claims Process and Improvement Lead in the setting and updating of SOPs for Commercial Operations.
- Collaborate with the Commercial Claims Training Lead in the identification and delivery of training needs within the team.
- Support and participate in customer and broker engagement meetings, supporting the customer and broker advocacy ambition of UK&I.
Qualifications
- Proven experience of good and effective leadership skills at Team Leader level.
- Good influencing skills and ability to manage stakeholders.
- Good organisational skills and a thorough knowledge of Intact's systems and best practices.
- Excellent communication skills with the ability to work collaboratively and effectively across teams and with relevant external parties.
- Experience of developing, coaching, and building high-performance teams and improving overall effectiveness.
- Ability to coach, mentor, motivate and upskill colleagues in their teams.
- Commercially astute with demonstrable experience of taking accountability for delivery.
Benefits
- Annual discretionary bonus
- Up to 11% pension contributions
- Hybrid working
- 25 days annual leave + bank holidays + buy/sell options
- Health & wellbeing + virtual GP
- Career development and mentoring
- Inclusive culture + employee networks
- Share investment options
Diversity, Equity & Inclusion Commitment
We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive. As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria. We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance. If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.
Commercial Claims Team Leader - Liability in Manchester employer: Intact Insurance UK
Intact Insurance is an exceptional employer, offering a dynamic work environment in Manchester where you can lead and develop a high-performing team in the Commercial Liability sector. With a strong focus on employee growth, inclusive culture, and generous benefits such as hybrid working, annual leave, and career development opportunities, Intact Insurance empowers its employees to thrive while making a meaningful impact in the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Claims Team Leader - Liability in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work at Intact Insurance. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for leadership roles in claims management. We recommend practising your responses with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've motivated and developed teams in the past. This will demonstrate that you’re not just a good fit for the role but also a great asset to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Intact Insurance family.
We think you need these skills to ace Commercial Claims Team Leader - Liability in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Commercial Claims Team Leader role. Highlight your leadership experience and any relevant achievements that show how you can motivate and develop a team.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've successfully led teams and improved performance in previous roles, and don’t forget to express your enthusiasm for joining Intact Insurance!
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to communicate effectively.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you’ll ensure your application gets to the right people and you can easily keep track of your application status. Plus, it’s super easy!
How to prepare for a job interview at Intact Insurance UK
✨Know Your Stuff
Before the interview, make sure you understand Intact Insurance's mission and values. Familiarise yourself with their approach to commercial claims and how they aim to simplify the process. This will show your genuine interest in the company and help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Commercial Claims Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully motivated and developed teams in the past. Think about specific situations where you resolved conflicts or improved team performance, as these will be key talking points.
✨Engage with Real Scenarios
Be ready to discuss real-life scenarios related to claims handling and customer engagement. Think about how you would handle technical queries or complaints from team members. This will not only showcase your problem-solving skills but also your ability to support your team under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team's current challenges or how they measure success in the role. This shows that you're proactive and genuinely interested in contributing to the team's success, which is exactly what Intact Insurance is looking for.
