At a Glance
- Tasks: Manage personal injury claims and support customers through their recovery journey.
- Company: Join a dynamic insurance company that values your growth and ideas.
- Benefits: Enjoy competitive salary, flexible working, and generous leave policies.
- Other info: Hybrid role with comprehensive training and career development opportunities.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: 2 years of claims management experience and strong communication skills required.
The predicted salary is between 27000 - 33000 £ per year.
Personal Injury Claims Handler
This is an exciting new hybrid working career opportunity within the Insurance industry.
We're seeking ambitious professionals who are looking to build a long-term career in Personal Injury Claims.
Whether your experience comes from insurance or legal services, financial services, customer-facing roles, or another environment where you have managed cases, made decisions, and delivered excellent customer outcomes, we'll provide the structured training and support needed to develop into a successful Personal Injury Claims Handler.
This role offers the opportunity to apply and strengthen your case management, communication, analytical and decision-making skills while developing specialist expertise in personal injury claims, liability assessment, negotiation and settlement.
You'll work as part of an experienced team, receiving comprehensive training and ongoing coaching to build your technical knowledge and progress your career.
Claims is about much more than processing paperwork.
It's about listening to customers, understanding complex situations, making informed decisions, and helping people move forward following an accident or injury.
If you're ambitious, customer-focused, and ready to start a career with genuine development opportunities, we'd love to hear from you.
You will be
- An effective communicator who can build rapport and influence outcomes.
- Analytical and curious, with the ability to review information and reach balanced decisions.
- Organised and capable of managing multiple cases and priorities.
- Customer-focused, with empathy and professionalism when dealing with sensitive situations.
- Confident engaging with a variety of stakeholders including customers, solicitors and other professionals.
- Resilient and adaptable in a fast-paced environment.
- Motivated to develop specialist expertise within Personal Injury Claims.
Requirements
- At least 2 years experience managing claims from intimation to settlement, investigations, awareness of legal environment, customer disputes or similar workloads.
- Strong written and verbal communication skills.
- Ability to analyse information and make informed decisions.
- Excellent organisational and prioritisation skills.
- Strong attention to detail.
- Experience working in a regulated, professional or customer-focused environment.
- This is a hybrid role which will require 2 days in the Belfast office and the remainder working remotely.
Desirable Experience
- Experience gained in one or more of the following areas would be advantageous:
- Legal services, litigation support or personal injury law.
- Complaints handling or dispute resolution.
- Liability, risk or regulatory environments.
- Investigation-based roles.
- Customer advocacy or case management positions.
- Progress towards or completion of relevant professional qualifications (e. g. CII, Law Degree, Legal Practice qualifications).
What You'll Gain
We believe in investing in our people. From day one, you'll receive structured training, coaching, and ongoing support to help you build your expertise and confidence.
We Offer
- Comprehensive training programme
- Mentoring from experienced claims professionals
- Hybrid working opportunities
- Career development and promotion pathways
- Support for professional qualifications where applicable
- A collaborative and inclusive team environment
- Competitive salary and benefits package
Benefits
- A competitive salary with an achievable performance related bonus
- Exam sponsorship & study leave to achieve the Insurance Industry exams, with a reward upon completion.
- Sociable hours of work Monday to Friday with no weekend work.
- 25 days annual leave plus 12 flexi days per year and time off for moments that matter (with the option to buy more annual leave)
- A generous pension contribution
- Life Assurance & Critical Illness Cover
- Home and motor insurance contribution
- Generous family leave policies
- Energetic and open team dynamic
- Great staff social events – on site and virtual – organised by the Intact Connect Team
- Bravo recognition points which convert to vouchers and other great prizes
- Access to learning on your own terms – courses by top learning providers across multiple topics available online
- Flex Benefits Package – choose from options like Health Insurance, Dental Insurance, Gym Discount options
- Easy access to our Employee Assistance Programme and suite of Employee Wellness Initiatives including Annual Flu Vaccine
- Discretionary Company Days and Thank You Days
- And more
Join Intact Insurance and make a difference every day.
Whether you're just beginning your career or looking to take the next progressive step, Intact Insurance Ireland is where you can be yourself, learn and develop, and where your ideas matter.
With offices in
Belfast, Galway, and Dublin , we've embraced hybrid work , empowering our people to work flexibly and deliver great service to our customers every day.
We want you to thrive and grow with us – and we'll give you all the tools, flexibility and learning opportunities you need to do it.
And, if you bring your best, then we promise to give you, our best.
Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact Insurance's commitment to you in exchange for living our Values, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
Regulatory Requirements
If this role is defined as a \"controlled function\" by the Central Bank Reform Act 2010 Regulations 2011.
Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.
Intact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.
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Personal Injury Claims Handler employer: Intact Insurance (previously RSA)
At Intact Insurance, we are redefining the insurance landscape with a focus on simplicity, responsiveness, and community impact. As a Financial Lines Underwriting Leader, you will thrive in a collaborative environment that prioritises your growth and well-being, offering flexible working arrangements, generous benefits, and a commitment to diversity and inclusion. Join us to lead a dynamic team, build strong broker relationships, and make a meaningful difference in the industry while enjoying a fulfilling career path.
Contact Details:
Intact Insurance (previously RSA) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Personal Injury Claims Handler
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Intact Insurance (previously RSA)). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Intact Insurance (previously RSA). Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Personal Injury Claims Handler
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Intact Insurance (previously RSA).
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Intact Insurance (previously RSA). Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Intact Insurance (previously RSA)
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Intact Insurance (previously RSA) to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Intact Insurance (previously RSA), they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Intact Insurance (previously RSA)'s values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
