Commercial Property Real Estate Claims Handler in Manchester

Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.

We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.

We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.

This is an exciting opportunity to join the highly respected Commercial Real Estate Claims team based in our Manchester office. Following ongoing growth & development within the team we are looking for motivated, enthusiastic & customer service driven individuals to join our team. Whether you are experienced in the insurance sector or not, the right training programme will be tailored to your needs.

Managing a caseload of Commercial Real Estate Property Claims, you will be responsible for supporting our customers in their time of need throughout their claims journey, from taking the initial notification all the way through to settling their claim. You will proactively liaise with internal & external stakeholders on a consistent basis, building great working relationships with our customers, brokers & suppliers.

You will make an impact by:

• Efficiently and effectively settling our customers insurance claims.
• Handling customer claims, from notification through to validation, negotiation & settlement.
• Handling claims up to £10,000 with the opportunity to increase your claims authority up to £100,000.
• Ensuring reserves are accurately set and maintained throughout the life cycle of each claim.
• Building and growing relationships with our brokers and direct clients, being their dedicated contact within the team.
• Working both individually, and as part of a team, to deliver high standards of customer service.
• Looking at innovative ways to improve existing processes to benefit our customers and ourselves alike.

Your skills and experience:

• You will have experience in real estate, commercial property, or general insurance claims.
• Experience with stakeholder management and building and developing broker and customer relationships.
• As an enthusiastic and dynamic individual, you will possess a genuine passion for customer service.

Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to:

• Annual discretionary bonus.
• Up to 11% pension contributions.
• Hybrid working + flexible hours.
• 25 days annual leave + bank holidays + buy/sell options.
• Health & wellbeing + virtual GP.
• Career development and mentoring.
• Inclusive culture + employee networks.
• Share investment options.

We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive.

As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria. We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance.

If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.