Commercial Claims Team Leader in Manchester

Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.

We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.

We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.

As a Commercial Claims Team Leader, you will support, motivate, mentor, coach and develop a team of Claims Handlers, Technical Claims Handlers, and Technical Experts in the Commercial Liability team in Manchester. You’ll make an impact by:

• Supporting the performance of the team, setting goals to drive delivery of our business objectives, encouraging a culture of continuous improvement and adherence to Financial Conduct Authority (FCA) guidelines and UK&I Claims Policy.
• Resolving technical and operational queries from team members and complaints as escalated by the team.
• Providing handling support to the team during times of surge or service pressure.
• Driving high levels of effective customer and broker engagement throughout the claim handling process.
• Collaborating with the Commercial and Complex Technical Claims and the Commercial Claims Process and Improvement Lead in the setting and updating of SOP’s for Commercial Operations.
• Collaborating with the Commercial Claims Training Lead in the identification and delivery of training needs within the team.
• Supporting and participating in customer and broker engagement meetings, supporting the customer and broker advocacy ambition of UK&I.

Your skills and experience:

• Proven experience of good and effective leadership skills at Team Leader level.
• Good influencing skills and ability to manage stakeholders.
• Good organisational skills and a thorough knowledge of Intact's systems and best practices.
• Excellent communication skills with the ability to work collaboratively and effectively across teams and with relevant external parties.
• Experience of developing, coaching, and building high performance teams and improving overall effectiveness.
• Ability to coach, mentor, motivate and upskill colleagues in their teams.
• Commercially astute with demonstrable experience of taking accountability for delivery.

Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to:

• Annual discretionary bonus.
• Up to 11% pension contributions.
• Hybrid working.
• 25 days annual leave + bank holidays + buy/sell options.
• Health & wellbeing + virtual GP.
• Career development and mentoring.
• Inclusive culture + employee networks.
• Share investment options.

We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive. As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria. We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance. If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.