At a Glance
- Tasks: Investigate and advance casualty claims to closure while supporting customers throughout the claims journey.
- Company: Intact Insurance, a forward-thinking company transforming the insurance industry.
- Benefits: Annual bonus, hybrid working, 25 days leave, health perks, and career development.
- Other info: Inclusive culture with flexible working options and strong support for personal growth.
- Why this job: Join a team where you can make a real difference and grow your career.
- Qualifications: Experience in handling injury and non-injury claims, with a focus on customer service.
The predicted salary is between 30000 - 40000 £ per year.
Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.
We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.
We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.
We are currently recruiting for a Casualty Injury Claims Handler to join our established and experienced Claims Expenses team here on a hybrid basis.
You’ll make an impact by:
- Investigating and advancing casualty claims to closure, to achieve business objectives and meet the defined customer service proposition.
- Ensuring that customers, brokers and third parties/claimants are supported throughout the claims journey by utilising agreed‑upon claims processes, case laws, and defined strategies.
- Utilising your technical knowledge to resolve queries, reach and convey decisions and impart knowledge to others.
Your skills and experience:
- Previous experience working within a Claims department that handles both injury and non‑injury claims.
- Handling claims up to a value of £100,000.
- Experience in handling a wide range of EL and PL claims from across our extensive commercial book of business would be beneficial.
Why you’ll love it here:
- Annual discretionary bonus.
- Up to 11% pension contributions.
- Hybrid working + flexible hours.
- 25 days annual leave + bank holidays + buy/sell options.
- Health & wellbeing + virtual GP.
- Career development and mentoring.
- Inclusive culture + employee networks.
- Share investment options.
Our DEI commitment:
We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive. As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria. We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work‑life balance. If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.
Casualty Injury Claims Handler in Manchester employer: Intact Insurance (previously RSA)
At Intact Insurance, we pride ourselves on being an excellent employer by fostering a supportive and inclusive work culture that empowers our employees to thrive. With a commitment to career development, flexible working options, and a strong focus on health and wellbeing, our Casualty Injury Claims Handler role offers the opportunity to make a meaningful impact while enjoying competitive benefits such as an annual bonus, generous pension contributions, and 25 days of annual leave. Join us in shaping the future of insurance and be part of a team that values your individuality and growth.
Contact Details:
Intact Insurance (previously RSA) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casualty Injury Claims Handler in Manchester
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
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Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Intact Insurance (previously RSA)). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Intact Insurance (previously RSA). Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Casualty Injury Claims Handler in Manchester
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Intact Insurance (previously RSA).
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Intact Insurance (previously RSA). Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Intact Insurance (previously RSA)
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Intact Insurance (previously RSA) to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Intact Insurance (previously RSA), they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Intact Insurance (previously RSA)'s values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
