Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage claims, liaise with customers, and ensure smooth resolutions.
- Company: Intact Insurance, a fresh name in the insurance industry focused on transformation.
- Benefits: Annual bonus, generous pension contributions, hybrid working, and 25 days leave.
- Other info: Flexible hours and opportunities for personal growth in a dynamic environment.
- Why this job: Join a supportive team and make a real difference in customers' lives.
- Qualifications: Strong communication skills and experience in claims or sales.
The predicted salary is between 30000 - 40000 £ per year.
Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.
We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.
We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.
As an Intervention Claims Handler you will play a key role in keeping our claims process running smoothly. You’ll manage third-party interactions, coordinate services, and help deliver quick, efficient resolutions that make a real difference to our customers. This role offers the chance to develop your skills, work as part of a supportive team, and take the next step in your career while contributing directly to the success of the business.
You will make an impact by:
- Handling inbound and outbound calls with third-party customers, offering services and managing cases to achieve settlement and business objectives.
- Liaising with suppliers and arranging replacements or services, referring cases beyond your authority when needed.
- Accurately updating systems, handling complaints within your authority, and following agreed processes, policies, and procedures.
- Supporting colleagues and contributing to overall team effectiveness, maintaining high service standards and operational efficiency.
Your skills and experience:
- Good communication and negotiation skills, with the ability to manage customer interactions effectively.
- Experience handling claims or sales cases, ensuring processes are followed and targets are met.
- Excellent organisational skills, with the ability to update systems accurately and manage multiple tasks.
- Ability to work collaboratively within a team while maintaining high service standards and customer satisfaction.
Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to:
- Annual discretionary bonus
- Up to 11% pension contributions
- Hybrid working + flexible hours
- 25 days annual leave + bank holidays + buy/sell options
- Health
Intervention Claims Handler employer: Intact Insurance (previously RSA)
Contact Detail:
Intact Insurance (previously RSA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Intervention Claims Handler
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those at Intact Insurance. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching common questions for claims handlers. Think about your past experiences and how they relate to the role. We want you to shine and show how you can make a difference!
✨Tip Number 3
Practice your communication skills! Since this role involves handling calls and managing customer interactions, being clear and confident will set you apart. Role-play with a friend or use online resources to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Intervention Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your communication and negotiation skills, as well as any relevant claims handling experience. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at Intact Insurance. Keep it concise but impactful – we love a good story!
Showcase Team Spirit: Since teamwork is key for us, mention any experiences where you've successfully collaborated with others. Whether it's managing cases or supporting colleagues, let us know how you contribute to a positive team environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our culture and values while you’re at it!
How to prepare for a job interview at Intact Insurance (previously RSA)
✨Know the Company Inside Out
Before your interview, take some time to research Intact Insurance. Understand their mission, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in being part of their transformation in the insurance industry.
✨Showcase Your Communication Skills
As an Intervention Claims Handler, strong communication is key. Prepare examples from your past experiences where you successfully managed customer interactions or resolved conflicts. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate Team Spirit
This role emphasises teamwork, so be ready to discuss how you've collaborated with others in previous jobs. Share specific instances where you contributed to team success or supported colleagues, highlighting your ability to work well within a group.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of situations where you had to handle claims or manage multiple tasks under pressure. Practising your responses to these types of questions will help you feel more confident during the interview.