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- Tasks: Manage commercial claims from start to finish, ensuring a top-notch customer experience.
- Company: Join RSA, a forward-thinking insurance company that values people over things.
- Benefits: Enjoy hybrid working, competitive pension contributions, and continuous development opportunities.
- Other info: Flexible working options available; we celebrate individuality and inclusivity.
- Why this job: Make a real impact in the insurance industry while growing your career with a supportive team.
- Qualifications: Experience in high-value commercial property claims and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
At RSA, we believe insurance is about people, not things. We provide our inspiring colleagues the support and opportunity to grow together, shape the future, and win as a team. We are going through a transformation journey, providing our people with opportunity to be integral to improving our service and delivering better products to brokers and customers.
We are currently recruiting for a Commercial Claims Adjuster, covering Colchester and the South East, to join our established and experienced team here at RSA on a remote basis.
Your Role
As a Commercial Claims Adjuster, you will oversee claims from initiation to resolution, ensuring a customer-focused experience throughout the process. With knowledge in commercial property insurance, you will engage effectively with customers and third parties, providing clear communication and promptly addressing inquiries. Managing a diverse portfolio of claims, typically ranging from £10K to £100K across sectors such as Property Owner, Retail, Industrial, and Offices. You will collaborate with other Commercial Adjusters, the Team Leader, and Technical Experts to ensure comprehensive support. Utilizing your negotiation skills, you will aim for favourable outcomes in claims settlements while providing excellent customer service and fostering relationships with clients. This role requires excellent communication, analytical, and organizational skills, along with the ability to manage multiple cases effectively. Additionally, you will participate in surge event management to provide vital support during critical times, take responsibility for your ongoing technical development, and travel to sites as required, for which a company car will be provided, along with the necessity of holding a clean driving license.
About You
You will have experience in handling high-value commercial property claims and managing suppliers and builders with tight controls to protect indemnity spend. You will possess the ability to assess and review claims, identifying coverage, validation, and recovery issues while ensuring that the customer journey remains on the correct path and that indemnity is effectively controlled. Familiarity with general building construction is essential, along with the capacity to adapt to the varying needs of customers, prioritizing work effectively to deliver results that meet their expectations. Additionally, you should hold qualifications, ideally at least Cert CII or Cert CILA, and have a desire to progress in your career.
What We Offer You
At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11% looking after you now, and in the future. We will give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts, the best the industry has to offer. You will be empowered to be your best self, do your best work, and make a meaningful impact.
About Us
We celebrate individuality and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. We understand that home life is a priority and are happy to consider reduced hours or job shares. If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how RSA could be the next step in your career journey.
Commercial Claims Adjuster in Essex employer: Intact Insurance (previously RSA)
Contact Detail:
Intact Insurance (previously RSA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Claims Adjuster in Essex
✨Tip Number 1
Network like a pro! Reach out to current employees at RSA on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Commercial Claims Adjuster role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of commercial property insurance. Be ready to discuss specific claims you've handled and how you ensured a customer-focused experience throughout the process.
✨Tip Number 3
Show off your negotiation skills! Think of examples where you've successfully negotiated outcomes in previous roles. RSA values those who can achieve favourable results while maintaining excellent customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the RSA team.
We think you need these skills to ace Commercial Claims Adjuster in Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your experience with commercial property claims and any relevant qualifications like Cert CII or Cert CILA. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at RSA. Remember, we’re all about people, so let your personality come through!
Showcase Your Communication Skills: As a Commercial Claims Adjuster, communication is key. In your application, demonstrate your ability to engage effectively with customers and third parties. We love seeing examples of how you've handled inquiries or resolved issues in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at Intact Insurance (previously RSA)
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of commercial property insurance and the types of claims you’ll be handling. Be ready to discuss specific cases you've managed, focusing on how you ensured a customer-focused experience and resolved issues effectively.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare to demonstrate your ability to engage with customers and third parties. Think of examples where you’ve successfully communicated complex information clearly and how you’ve built relationships in previous roles.
✨Highlight Your Analytical Abilities
Be prepared to discuss how you assess and review claims. Share examples of how you identified coverage and validation issues, and how your analytical skills helped in managing indemnity spend effectively.
✨Demonstrate Your Team Spirit
RSA values teamwork, so think of instances where you collaborated with others, like Commercial Adjusters or Technical Experts. Highlight how you contributed to team goals and supported colleagues during surge events, showcasing your adaptability and commitment to collective success.