At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch service and continuous improvement.
- Company: Join a forward-thinking insurance company with a focus on collaboration and inclusivity.
- Benefits: Enjoy flexible hours, hybrid working, generous leave, and career development opportunities.
- Other info: Embrace a culture that values diversity and offers flexible working options.
- Why this job: Make a real impact by shaping a high-performing team in a supportive environment.
- Qualifications: Experience in leading teams, excellent communication skills, and a customer-focused mindset.
The predicted salary is between 40000 - 50000 £ per year.
This is an opportunity to play a key role in leading a high performing Specialty Lines Operations team in Chelmsford. You will help shape a collaborative, customer focused environment where quality, accountability, and continuous improvement drive success. In your role, you will contribute to delivering strategic priorities while supporting colleagues to grow and perform at their best, ensuring a positive and inclusive experience for everyone.
You’ll make an impact by:
- Leading and coordinating daily team activities, ensuring work is allocated effectively to meet service standards, timelines, and quality expectations.
- Driving team performance through coaching, feedback, and capability development, supporting a culture of accountability and continuous improvement.
- Managing workflow and capacity across daily, weekly, and monthly cycles to deliver consistent service and meet agreed KPIs.
- Handling complex customer and broker escalations with a focus on timely, accurate, and customer driven outcomes.
- Collaborating with internal and external stakeholders to ensure seamless end to end service and alignment with Specialty Lines priorities.
- Supporting recruitment, onboarding, and talent development to build a strong and future ready team.
- Maintaining accurate data, MI, and financial processes, contributing to informed decision making and reliable reporting.
Your skills and experience:
- The ability to lead and develop teams within a specialist insurance environment, ideally with knowledge of multinational programmes, wholesale, captives, or reinsurance structures.
- We will consider candidates who have experience in coaching / mentoring others whether this would be in insurance or another environment.
- Excellent communication and collaboration skills, with confidence to influence stakeholders and build effective working relationships.
- Demonstrated capability in performance management, coaching, and fostering team engagement.
- Solid operational awareness, with the ability to manage workflows, improve processes, and deliver against service metrics.
- Analytical thinking and problem solving skills, using data to inform decisions and identify improvements.
- Digital confidence with tools used for planning, monitoring, and reporting activities.
- Customer focused mindset, ensuring high quality service and positive experiences for clients and partners.
Why You’ll Love It Here:
- Annual discretionary bonus
- Up to 11% pension contributions
- Hybrid working + flexible hours
- 25 days annual leave + bank holidays + buy/sell options
- Health & wellbeing + virtual GP
- Career development and mentoring
- Inclusive culture + employee networks
- Share investment options
Our DEI Commitment:
We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive.
As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.
We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance.
Operations Team Leader 12m FTC in Chelmsford employer: Intact Insurance (previously RSA)
At Intact Insurance, we are redefining the insurance landscape with a focus on simplicity, responsiveness, and community impact. As a Financial Lines Underwriting Leader, you will thrive in a collaborative environment that prioritises your growth and well-being, offering flexible working arrangements, generous benefits, and a commitment to diversity and inclusion. Join us to lead a dynamic team, build strong broker relationships, and make a meaningful difference in the industry while enjoying a fulfilling career path.
Contact Details:
Intact Insurance (previously RSA) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Team Leader 12m FTC in Chelmsford
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Intact Insurance (previously RSA)!
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Intact Insurance (previously RSA).
We think you need these skills to ace Operations Team Leader 12m FTC in Chelmsford
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Intact Insurance (previously RSA). Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Intact Insurance (previously RSA) and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Intact Insurance (previously RSA). List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Intact Insurance (previously RSA)'s values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Intact Insurance (previously RSA)
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Intact Insurance (previously RSA).
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Intact Insurance (previously RSA) will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Intact Insurance (previously RSA) and how you would contribute to adapting HR strategies.
