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For Companies At a Glance
- Tasks: Investigate and advance casualty claims, ensuring excellent customer support throughout the process.
- Company: Join RSA, a forward-thinking insurance company with a people-first approach.
- Benefits: Hybrid working, competitive pension contributions, and continuous development opportunities.
- Why this job: Make a meaningful impact while growing your career in a supportive environment.
- Qualifications: Experience in casualty claims or complex claims, with strong communication skills.
- Other info: Be part of a diverse team and shape the future of insurance.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.
Shape the future
We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.
Grow with us
We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.
We are currently recruiting for a Casualty Claims Handler to join our established and experienced Claims Expenses team here at Intact on a hybrid basis.
Responsibilities
You will make an impact by: As a Casualty Claims Handler, you will be responsible for appropriately and promptly investigating and advancing casualty claims to closure, achieving the business objectives and meet the defined customer service proposition.
You will ensure that customers, brokers, third parties and claimants are supported throughout the claims journey by utilising agreed upon claims processes, case laws, and defined strategies.
Your role will impart technical knowledge to resolve queries, reaching and conveying decisions whilst imparting that knowledge to others.
Your skills and experience
Ideally, you will have experience in working with Casualty Claims, Employer Liability and Public Liability, from either an insurance or legal background. However, if you have experience in complex claims or liability disputes this is also advantageous.
You will be an excellent communicator, effectively building relationships with internal and external stakeholders. You will be experienced in prioritising your workload whilst dealing with multiple priorities.
Why you\\\’ll love it here
Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to:
- Annual discretionary bonus
- Up to 11% pension contributions
- Hybrid working
- 25 days annual leave + bank holidays + buy/sell options
- Health & wellbeing + virtual GP
- Career development and mentoring
- Inclusive culture + employee networks
- Share investment options
More benefit information here.
Our DEI commitment
We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive.
As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.
We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance.
If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.
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Casualty Claims Handler employer: Intact Insurance (previously RSA)
Contact Detail:
Intact Insurance (previously RSA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casualty Claims Handler
✨Tip Number 1
Network like a pro! Reach out to current employees at RSA on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Casualty Claims Handler role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of casualty claims, employer liability, and public liability. We want you to show off your expertise and how you can contribute to RSA's mission of putting people first.
✨Tip Number 3
Practice your communication skills! Since building relationships is key in this role, consider doing mock interviews with friends or family to refine how you convey your thoughts and decisions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the RSA team.
We think you need these skills to ace Casualty Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that are relevant to the Casualty Claims Handler role. Highlight any previous work with casualty claims, employer liability, or public liability to show us you’re a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about insurance and how your background makes you the perfect candidate for our team. Don’t forget to mention your communication skills and ability to build relationships!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully handled complex claims or disputes in the past. We love to see how you approach challenges and find solutions, so let us know how you’ve made an impact in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about RSA and what we stand for!
How to prepare for a job interview at Intact Insurance (previously RSA)
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of casualty claims, especially Employer Liability and Public Liability. Familiarise yourself with the key processes and case laws that are relevant to the role. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Showcase Your Communication Skills
As a Casualty Claims Handler, you'll need to build relationships with various stakeholders. Prepare examples from your past experiences where you've effectively communicated complex information or resolved disputes. This will demonstrate your ability to convey decisions clearly and support others throughout the claims journey.
✨Prioritisation is Key
You’ll likely be juggling multiple claims at once, so be ready to discuss how you manage your workload. Think of specific strategies you’ve used to prioritise tasks and meet deadlines. This will highlight your organisational skills and ability to thrive in a fast-paced environment.
✨Embrace the Team Spirit
RSA values teamwork, so be prepared to talk about how you work collaboratively with others. Share examples of how you've contributed to team goals or supported colleagues in achieving success. This will align with their ambition to win as a team and show that you're a great fit for their culture.
