At a Glance
- Tasks: Handle motor injury and liability claims, ensuring customer satisfaction and efficient case management.
- Company: Join Intact Insurance, a supportive and innovative workplace with a focus on employee growth.
- Benefits: Enjoy 25 days holiday, performance bonuses, life assurance, and a pension scheme.
- Other info: Opportunities for progression and a dynamic team culture await you.
- Why this job: Make a real difference while developing your career in a flexible, hybrid work environment.
- Qualifications: 2-3 years of injury claims handling experience and proficiency in relevant software.
The predicted salary is between 30000 - 40000 £ per year.
Join Intact Insurance and make a difference every day. Whether you're just beginning your career or looking to take the next progressive step, Intact Insurance Ireland is where you can be yourself, learn and develop, and where your ideas matter. With offices in Belfast, Galway, and Dublin, we've embraced hybrid work, empowering our people to work flexibly and deliver great service to our customers every day. We want you to thrive and grow with us – and we'll give you all the tools, flexibility and learning opportunities you need to do it. Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
As Senior Motor Injury & Liability Claims Handler, the role involves handling standard and non-conventional cases using agreed claims processes to achieve settlement and business objectives. You will spend most of your time managing customer interactions, liaising with suppliers, third parties and their representatives, escalating non-standard or complex cases, supporting more qualified colleagues, and reviewing policy wordings.
Key Responsibilities:- Reviewing allocated cases and achieving settlement, within designated personal authority level, in line with established standards, procedures and guidance provided.
- Handling vehicle damage claims and personal injury claims.
- Identifying non-standard or complex claims and escalating to more qualified colleagues to ensure they are handled appropriately.
- Managing customer interactions in an efficient, courteous, and timely manner in order to deliver high standards of customer satisfaction.
- Organising and using approved internal and/or external suppliers to ensure repair, replacement and supply of appropriate goods and services to customers.
- Undertaking any other duties reasonably required as deemed appropriate within the scope of the role.
- Must have a minimum 2-3 years in injury claims handling experience.
- Have exposure to both personal and commercial vehicles.
- Progression with CII exams.
- Proficient in Excel, Word, PowerPoint and claims handling applications.
Benefits include performance bonus, 25 days holiday, life assurance, critical illness cover, and pension scheme. The role will be based in the Belfast office for 3 days a week.
Senior Motor Injury & Liability Claims Handler in Belfast employer: Intact Insurance IE
At Intact Insurance, we pride ourselves on being an exceptional employer that values your individuality and fosters a culture of growth and collaboration. With our hybrid work model in Belfast, you can enjoy the flexibility to balance your professional and personal life while benefiting from comprehensive learning opportunities and performance-led rewards. Join us to be part of a team that is dedicated to making a positive impact on our customers and society, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Motor Injury & Liability Claims Handler in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work at Intact Insurance. A friendly chat can open doors and give you insider info on the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by researching common claims handling scenarios. Think about how you would approach both standard and non-conventional cases. This will show that you're not just a fit for the role but also genuinely interested in making a difference at Intact.
✨Tip Number 3
Practice your customer interaction skills! Since you'll be managing customer interactions, consider role-playing with a friend or family member. This will help you communicate efficiently and courteously, which is key to delivering high standards of customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Intact Insurance and ready to thrive with us.
We think you need these skills to ace Senior Motor Injury & Liability Claims Handler in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Motor Injury & Liability Claims Handler role. Highlight your relevant experience in injury claims handling and any exposure to personal and commercial vehicles. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team at Intact Insurance. Be genuine and let your personality come through – we love seeing the real you!
Showcase Your Skills:Don’t forget to mention your proficiency in Excel, Word, PowerPoint, and any claims handling applications. These are key skills for the role, so make sure we know you’ve got them down. We’re all about efficiency and high standards here!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re serious about joining our team at Intact Insurance. We can’t wait to hear from you!
How to prepare for a job interview at Intact Insurance IE
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of motor injury and liability claims. Be prepared to discuss specific cases you've handled, the processes you followed, and how you achieved settlements. This will show that you’re not just familiar with the theory but have practical experience too.
✨Showcase Your Customer Service Skills
Since managing customer interactions is key in this role, think of examples where you’ve gone above and beyond for a client. Highlight your ability to handle difficult situations with courtesy and efficiency, as this will resonate well with the interviewers.
✨Familiarise Yourself with the Company Values
Intact Insurance places a strong emphasis on their values and employee promise. Research these values and think about how your own work ethic aligns with them. Be ready to discuss how you can contribute to their mission of helping people and businesses prosper.
✨Prepare Questions That Matter
Interviews are a two-way street, so prepare thoughtful questions about the role, team dynamics, and growth opportunities within the company. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
