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For Companies At a Glance
- Tasks: Manage customer relationships and ensure seamless conference delivery.
- Company: Join a fast-paced insurtech company with a vibrant entrepreneurial spirit.
- Benefits: Competitive salary, travel opportunities, and unlimited growth potential.
- Why this job: Make a real impact in a dynamic start-up environment while developing invaluable skills.
- Qualifications: Strong interpersonal skills and a passion for customer success.
- Other info: Work with a motivated team and connect with industry leaders globally.
The predicted salary is between 36000 - 60000 £ per year.
Do you thrive in a fast‑paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated, and extremely driven people? If so, you might be our next Customer Success Manager.
About us
Since our launch in 2018, our mission has been to empower insurance professionals with insights, inspiration, and a network. Today, we are the largest insurance community globally, connecting more than 15,000 leaders across our three global conferences in London, New York and Hong Kong. Insurtech Insights is part of Emerald, the largest event organiser in the US. Throughout the year, Emerald delivers meaningful connections through 142 live events and 16 media properties created with our market knowledge, deep industry experience, and data‑driven insights.
What we offer you
- The opportunity of having a real impact – you will be getting operational experience in a start‑up company where both your work and the results are highly tangible and matter to the business.
- Inspiration and guidance – a chance to work closely with our high‑performing team.
- Unlimited growth potential in our company – we strongly believe in and have a track record of promoting internally.
- Travel opportunity – you will be joining our conferences overseas.
- Invaluable transferable skills – boost your interpersonal, research, organisation, outreach, and project management skills through experience and training.
- Competitive salary
Your Responsibilities
- Project Management: Collaborate directly with sponsor stakeholders to understand their objectives and translate them into clear, achievable conference deliverables.
- Serve as the primary point of contact both before and during the conference, ensuring seamless delivery and operational support.
- Customer Experience: Deliver an exceptional customer experience by clearly outlining deadlines, managing tasks, and onboarding sponsors into our ecosystem.
- Build strong relationships with sponsors by providing consultative guidance, constructively challenging when needed, and supporting them throughout their journey to the conference.
- Work closely with the operations team to ensure accurate and timely delivery of all logistics.
- Partner with the sponsorship team to support re‑signings and engage in commercial discussions with sponsors, including upsell opportunities.
- Reporting: Accurately report the status of each.
Customer Success Manager at Insurtech Insights in London employer: Insurtech Insights
Contact Detail:
Insurtech Insights Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager at Insurtech Insights in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Insurtech Insights. A friendly chat can open doors!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, and think about how your skills align with their goals. We want to see your passion for customer success shine through!
✨Tip Number 3
Showcase your project management skills! Be ready to discuss specific examples of how you've successfully managed projects or improved customer experiences in the past. We love hearing about real-life successes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our amazing team at Insurtech Insights.
We think you need these skills to ace Customer Success Manager at Insurtech Insights in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our team and making a difference in the customer success space.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that aligns with the Customer Success Manager role. We love seeing how your skills can directly contribute to our mission at Insurtech Insights.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for this role. Share specific examples of your past successes and how they relate to the responsibilities outlined in the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Insurtech Insights
✨Know the Company Inside Out
Before your interview, make sure you research Insurtech Insights thoroughly. Understand their mission, values, and recent developments in the insurance industry. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Project Management Skills
As a Customer Success Manager, project management is key. Prepare specific examples from your past experiences where you successfully managed projects or collaborated with stakeholders. Highlight how you ensured seamless delivery and supported clients throughout their journey.
✨Demonstrate Your Customer-Centric Approach
Be ready to discuss how you’ve delivered exceptional customer experiences in previous roles. Share stories that illustrate your ability to build strong relationships, manage expectations, and provide consultative guidance to clients, as this is crucial for the role.
✨Prepare Questions That Matter
Interviews are a two-way street, so come prepared with insightful questions about the company culture, team dynamics, and growth opportunities. This shows your enthusiasm for the role and helps you assess if it’s the right fit for you.
