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For Companies At a Glance
- Tasks: Manage client relationships and ensure exceptional service delivery in a dynamic start-up environment.
- Company: Join Insurtech Insights, a growing community connecting industry leaders and innovators.
- Benefits: Enjoy attractive compensation, travel opportunities, and unlimited growth potential.
- Why this job: Make a real impact while developing invaluable skills and building your personal brand.
- Qualifications: 3+ years in client management, strong organisational skills, and a proactive attitude.
- Other info: Collaborate with global industry leaders and gain hands-on operational experience.
The predicted salary is between 36000 - 60000 £ per year.
Customer Success & Operations Manager at Insurtech Insights
London, United Kingdom
About us
Insurtech Insights is a community, connecting industry executives, entrepreneurs and professionals. We are a start-up on a growth journey who help leaders evolve and create stronger businesses through people and technology. We aim to address the challenges and opportunities for Insurance and Insurance Tech. We bring together the most influential executives, investors, and entrepreneurs to share their insights on how technology will shape the future of Insurance, as well as forge long lasting partnerships and client relationships.
Insurtech Insights is part of United Media ( https://www.united-media.com/ ) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc.
What we offer you
As our Client Success, you get the unique opportunity to take ownership of our success. To ensure a never-ending growth curve, we provide you with:
- The opportunity of having a real impact – You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.
- Unlimited growth potential in our company – we strongly believe in and have a track record of promoting internally.
- Travel opportunity: You will be joining our conferences overseas.
- Invaluable transferable skills – boost your interpersonal, organisation and project management skills through experience
- Attractive compensation package.
- Gain a lot of new relationships with global industry leaders while growing your personal brand.
Responsibilities:
- Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients.
- Aligning on Sponsors expectations – pre & post sale, ensuring the sales process is deliverable.
- Serve as a primary point of contact for clients, once they have signed the contract, from the initial planning stages through the delivery of the events.
- Maintain accurate records of client interactions, contracts, and agreements using our CRM.
- Providing daily support to sponsors to facilitate their registration through our internal management systems.
- Building an internal knowledge base and helping with the onboarding of new clients.
- Collect feedback from clients post-event to evaluate satisfaction levels and identify areas for improvement.
What we expect from you
we are looking for candidates who:
- Take ownership of everything you do, be proactive and follow through on commitments.
- Are well-organised, and detail-focused and display the ability to structure and prioritise their work.
- Have acquired a bachelor’s or master’s degree with outstanding results
- Have a UK work permit
- Fast learning and competent with new systems
- Proficiency in CRM software and Google Docs Editors suite.
- 3+ years of experience in client management, account management, or customer success roles.
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Customer Success & Operations Manager at Insurtech Insights employer: Insurtech Insights
Contact Detail:
Insurtech Insights Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success & Operations Manager at Insurtech Insights
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and meet-ups to connect with people in the Insurtech space. The more you engage, the better your chances of landing that Customer Success & Operations Manager role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your achievements in client management and operations. This will give potential employers a tangible sense of what you can bring to the table.
✨Tip Number 3
Be proactive in your approach! Reach out to current employees at Insurtech Insights on LinkedIn. Ask them about their experiences and express your interest in the role. A personal touch can make all the difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our growing team.
We think you need these skills to ace Customer Success & Operations Manager at Insurtech Insights
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about joining Insurtech Insights and making a difference in the customer success space.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your experience in client management and operations, and don’t forget to mention any relevant skills with CRM software. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Insurtech Insights.
How to prepare for a job interview at Insurtech Insights
✨Know the Company Inside Out
Before your interview, make sure you dive deep into Insurtech Insights. Understand their mission, values, and the specific challenges they address in the insurance tech space. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Client Management Skills
Since the role focuses on client success, prepare examples from your past experiences that highlight your ability to manage client relationships effectively. Think about times when you went above and beyond to ensure client satisfaction or how you handled challenging situations.
✨Demonstrate Proactivity and Ownership
Insurtech Insights is looking for someone who takes ownership of their work. Be ready to discuss instances where you took initiative, solved problems independently, or improved processes. This will resonate well with their emphasis on proactivity.
✨Prepare Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare insightful ones that reflect your understanding of the company and the role. For example, ask about their approach to client feedback or how they measure success in client relationships. This shows you're engaged and thinking ahead.
