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For Companies At a Glance
- Tasks: Manage customer success and deliver exceptional experiences at global conferences.
- Company: Join a leading insurtech community with a vibrant entrepreneurial spirit.
- Benefits: Competitive salary, travel opportunities, and unlimited growth potential.
- Why this job: Make a real impact in a fast-paced environment with a driven team.
- Qualifications: Bachelor's degree and 2-4 years of client-facing experience required.
- Other info: Gain invaluable skills in project management and customer relations.
The predicted salary is between 30000 - 42000 £ per year.
Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated, and extremely driven people? If so, you might be our next Customer Success Manager.
About us
Since our launch in 2018, our mission has been to empower insurance professionals with insights, inspiration, and a network. Today, we are the largest insurance community globally, connecting more than 15,000 leaders across our three global conferences in London, New York and Hong Kong. Insurtech Insights is part of Emerald, the largest event organiser in the US. Throughout the year, Emerald delivers meaningful connections through 142 live events and 16 media properties created with our market knowledge, deep industry experience, and data-driven insights.
What we offer you
- The opportunity of having a real impact: You will be getting operational experience in a start-up company where both your work and the results are highly tangible and matter to the business.
- Inspiration and guidance: A chance to work closely with our high-performing team.
- Unlimited growth potential in our company: We strongly believe in and have a track record of promoting internally.
- Travel opportunity: You will be joining our conferences overseas.
- Invaluable transferable skills: Boost your interpersonal, research, organisation, outreach, and project management skills through experience and training.
- Competitive salary.
Your Responsibilities
- Project Management: Collaborate directly with sponsor stakeholders to understand their objectives and translate them into clear, achievable conference deliverables. Serve as the primary point of contact both before and during the conference, ensuring seamless delivery and operational support.
- Customer Experience: Deliver an exceptional customer experience by clearly outlining deadlines, managing tasks, and onboarding sponsors into our ecosystem. Build strong relationships with sponsors by providing consultative guidance, constructively challenging when needed, and supporting them throughout their journey to the conference. Work closely with the operations team to ensure accurate and timely delivery of all logistics. Partner with the sponsorship team to support re-signings and engage in commercial discussions with sponsors, including upsell opportunities.
- Reporting: Accurately report the status of each account, escalating any issues to the relevant teams.
What we expect from you
- Bachelor's degree in business administration, Management, or a related field.
- 2-4 years of client facing experience.
- IT skills: Canva, LinkedIn and Excel.
- Excellent communication skills, critical thinking, and analytical abilities.
- Strong interpersonal and communication skills.
- Excellent time management and prioritisation skills in a fast-paced environment.
Start date: As soon as possible. Monday - Friday, we work from our office and do not offer remote work.
Customer Success Manager at Insurtech Insights employer: Insurtech Insights
Contact Detail:
Insurtech Insights Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager at Insurtech Insights
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your project management experience and how you've delivered exceptional customer experiences in the past. Use real examples to demonstrate your impact.
✨Tip Number 3
Be proactive! If you see a job opening that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email expressing your enthusiasm. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Prepare for interviews by researching the company and its culture. Understand their mission and values, and think about how your skills align with their goals. This will help you stand out as a candidate who truly gets what they’re all about.
We think you need these skills to ace Customer Success Manager at Insurtech Insights
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our entrepreneurial team and making a real impact in the customer success space.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that aligns with the responsibilities listed in the job description. We love seeing how your skills can contribute to our mission at Insurtech Insights!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your experiences and achievements effectively without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity as our next Customer Success Manager.
How to prepare for a job interview at Insurtech Insights
✨Know the Company Inside Out
Before your interview, make sure you research Insurtech Insights thoroughly. Understand their mission, values, and recent developments in the insurance industry. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Project Management Skills
As a Customer Success Manager, project management is key. Prepare examples from your past experiences where you've successfully managed projects or collaborated with stakeholders. Highlight how you ensured seamless delivery and supported clients throughout their journey.
✨Demonstrate Your Communication Prowess
Excellent communication skills are crucial for this role. During the interview, practice articulating your thoughts clearly and confidently. Be ready to discuss how you've built strong relationships with clients and provided consultative guidance in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and critical thinking. Think of situations where you faced challenges in client management or project delivery, and be prepared to explain how you navigated those situations effectively.
