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For Companies At a Glance
- Tasks: Lead client success initiatives and collaborate with teams to deliver exceptional service.
- Company: Join Insurtech Insights, a growing start-up connecting industry leaders in insurance and technology.
- Benefits: Enjoy unlimited growth potential, travel opportunities, and an attractive compensation package.
- Why this job: Make a real impact while building relationships with global industry leaders and enhancing your skills.
- Qualifications: Bachelor's or master's degree required; 3+ years in client management or customer success roles.
- Other info: Must have a UK work permit and proficiency in CRM software.
The predicted salary is between 36000 - 60000 £ per year.
Client Success Manager at Insurtech Insights
Join to apply for the Client Success Manager at Insurtech Insights role at Insurtech Insights .
About us
Insurtech Insights is a community connecting industry executives, entrepreneurs, and professionals. We are a start-up on a growth journey that helps leaders evolve and create stronger businesses through people and technology. We address the challenges and opportunities for Insurance and Insurance Tech by bringing together influential executives, investors, and entrepreneurs to share insights on how technology will shape the future of Insurance and forge long-lasting partnerships and client relationships.
What we offer you
As our Client Success Manager, you get the unique opportunity to take ownership of our success. We provide you with:
- The opportunity to have a real impact – You’ll gain operational experience in a start-up where your work and results are highly tangible and matter to the business.
- Unlimited growth potential in our company – we strongly believe in and have a track record of promoting internally.
- Travel opportunity: You will be joining our conferences overseas.
- Invaluable transferable skills – boost your interpersonal, organization, and project management skills through experience.
- Attractive compensation package.
- Build relationships with global industry leaders while growing your personal brand.
Responsibilities:
- Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients.
- Align with sponsors’ expectations – pre & post-sale, ensuring the sales process is deliverable.
- Serve as a primary point of contact for clients from the initial planning stages through the delivery of the events.
- Maintain accurate records of client interactions, contracts, and agreements using our CRM.
- Provide daily support to sponsors to facilitate their registration through our internal management systems.
- Build an internal knowledge base and assist with the onboarding of new clients.
- Collect feedback from clients post-event to evaluate satisfaction levels and identify areas for improvement.
What we expect from you:
We are looking for candidates who:
- Take ownership of everything you do, are proactive, and follow through on commitments.
- Are well-organized, detail-focused, and able to structure and prioritize their work.
- Have acquired a bachelor’s or master’s degree with outstanding results.
- Have a UK work permit.
- Are fast learners and competent with new systems.
- Have proficiency in CRM software and Google Docs Editors suite.
- Have 3+ years of experience in client management, account management, or customer success roles.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Technology, Information, and Internet
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Client Success Manager at Insurtech Insights employer: Insurtech Insights
Contact Detail:
Insurtech Insights Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager at Insurtech Insights
✨Tip Number 1
Familiarize yourself with the insurtech industry and current trends. Understanding the challenges and opportunities in insurance technology will help you engage more effectively with clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the insurtech space. Attend industry events, webinars, or online forums to connect with potential colleagues and clients. Building relationships can give you insights into the company culture and expectations.
✨Tip Number 3
Showcase your experience with CRM software and project management tools. Be prepared to discuss specific examples of how you've used these systems to enhance client relationships and improve service delivery in your previous roles.
✨Tip Number 4
Prepare to discuss your approach to client success and relationship management. Think about how you would handle various scenarios, such as managing client expectations or addressing feedback, to demonstrate your proactive mindset.
We think you need these skills to ace Client Success Manager at Insurtech Insights
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Client Success Manager position at Insurtech Insights. Understand the responsibilities and expectations, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to highlight relevant experience in client management, account management, or customer success roles. Emphasize your organizational skills and any experience with CRM software, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the insurtech industry and your proactive approach to client success. Mention specific examples of how you've taken ownership in previous roles and how you can contribute to Insurtech Insights.
Highlight Your Skills: In your application, make sure to highlight your proficiency with Google Docs Editors and any other relevant tools. Discuss your ability to build relationships and provide exceptional service, as these are key aspects of the role.
How to prepare for a job interview at Insurtech Insights
✨Show Your Ownership Mindset
Demonstrate your proactive approach by sharing examples of how you've taken ownership in previous roles. Insurtech Insights values candidates who follow through on commitments and take initiative.
✨Highlight Your Organizational Skills
Be prepared to discuss how you prioritize tasks and manage your time effectively. Given the fast-paced environment of a start-up, showcasing your ability to stay organized will be crucial.
✨Familiarize Yourself with CRM Software
Since proficiency in CRM software is essential for this role, make sure to mention any relevant experience you have. If you're familiar with specific tools, be ready to discuss how you've used them to enhance client relationships.
✨Prepare for Client Interaction Scenarios
Think about potential scenarios you might face as a Client Success Manager. Prepare to discuss how you would handle client feedback, manage expectations, and ensure satisfaction post-event.
