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For Companies At a Glance
- Tasks: Engage with clients, manage events, and ensure exceptional service delivery.
- Company: Join Insurtech Insights, a dynamic start-up revolutionising the insurance industry through technology.
- Benefits: Enjoy unlimited growth potential, travel opportunities, and an attractive compensation package.
- Why this job: Make a real impact in a fast-paced environment while building relationships with industry leaders.
- Qualifications: Bachelor's or master's degree required; 3+ years in client management or customer success roles.
- Other info: Be part of a community that connects influential executives and entrepreneurs.
The predicted salary is between 36000 - 60000 £ per year.
Insurtech Insights is a community, connecting industry executives, entrepreneurs and professionals. We are a start-up on a growth journey who help leaders evolve and create stronger businesses through people and technology. We aim to address the challenges and opportunities for Insurance and Insurance Tech. We bring together the most influential executives, investors, and entrepreneurs to share their insights on how technology will shape the future of Insurance, as well as forge long lasting partnerships and client relationships.
As our Client Success Associate, you get the unique opportunity to take ownership of our success. To ensure a never-ending growth curve, we provide you with:
- The opportunity of having a real impact - You'll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.
- Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally.
- Travel opportunity: You will be joining our conferences overseas.
- Invaluable transferable skills - boost your interpersonal, organisation and project management skills through experience.
- Attractive compensation package.
- Gain a lot of new relationships with global industry leaders while growing your personal brand.
Responsibilities:
- Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients.
- Aligning on Sponsors expectations - pre & post sale, ensuring the sales process is deliverable.
- Serve as a primary point of contact for clients, once they have signed the contract, from the initial planning stages through the delivery of the events.
- Maintain accurate records of client interactions, contracts, and agreements using our CRM.
- Providing daily support to sponsors to facilitate their registration through our internal management systems.
- Building an internal knowledge base and helping with the onboarding of new clients.
- Collect feedback from clients post-event to evaluate satisfaction levels and identify areas for improvement.
What we expect from you:
- Take ownership of everything you do, be proactive and follow through on commitments.
- Are well-organised, detail-focused and display the ability to structure and prioritise their work.
- Have acquired a bachelor's or master's degree with outstanding results.
- Have a UK work permit.
- Fast learning and competent with new systems.
- Proficiency in CRM software and Google Docs Editors suite.
- 3+ years of experience in client management, account management, or customer success roles.
Client Success Associate at Insurtech Insights employer: Insurtech Insights
Contact Detail:
Insurtech Insights Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Associate at Insurtech Insights
✨Tip Number 1
Familiarise yourself with the insurtech industry and current trends. Understanding the challenges and opportunities in insurance technology will help you engage more effectively during interviews and demonstrate your passion for the field.
✨Tip Number 2
Network with professionals in the insurtech space. Attend relevant events or webinars to connect with industry leaders and gain insights that can set you apart from other candidates when discussing your experience and knowledge.
✨Tip Number 3
Showcase your organisational and project management skills through examples from your previous roles. Be prepared to discuss specific instances where you successfully managed client relationships or coordinated projects, as this aligns closely with the responsibilities of the role.
✨Tip Number 4
Demonstrate your proactive approach by preparing thoughtful questions about the company's goals and challenges. This not only shows your interest but also highlights your commitment to contributing to their success as a Client Success Associate.
We think you need these skills to ace Client Success Associate at Insurtech Insights
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of the Client Success Associate position. Tailor your application to highlight relevant experiences that align with the job description.
Craft a Compelling CV: Your CV should clearly showcase your experience in client management and customer success roles. Use specific examples to demonstrate how you've taken ownership and delivered results in previous positions.
Write a Tailored Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your organisational skills and ability to collaborate with internal teams, as these are key aspects of the job.
Highlight Relevant Skills: Make sure to mention your proficiency in CRM software and Google Docs Editors suite. If you have experience in building knowledge bases or collecting client feedback, include that as well to strengthen your application.
How to prepare for a job interview at Insurtech Insights
✨Showcase Your Ownership Mindset
Insurtech Insights values candidates who take ownership of their work. Be prepared to share examples from your past experiences where you proactively took charge of a project or situation, demonstrating your commitment and follow-through.
✨Demonstrate Organisational Skills
As a Client Success Associate, you'll need to be well-organised and detail-focused. During the interview, highlight your ability to structure and prioritise tasks effectively. Consider discussing specific tools or methods you use to stay organised.
✨Familiarise Yourself with CRM Software
Proficiency in CRM software is crucial for this role. Make sure to mention any relevant experience you have with CRM systems during the interview. If possible, prepare to discuss how you've used these tools to enhance client relationships in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and client management abilities. Think about past challenges you've faced in client success roles and how you resolved them. This will help you demonstrate your competence and readiness for the position.
