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- Tasks: Cultivate relationships with top insurers and ensure customer success through training and support.
- Company: Join Insurity, a leading cloud-based software provider in the insurance industry.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on continuous learning and career development.
- Why this job: Make a real impact on customer satisfaction and drive innovation in insurance tech.
- Qualifications: 3+ years in Customer Success and strong relationship management skills.
The predicted salary is between 60000 - 80000 ÂŁ per year.
About Insurity
Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people—providing the tools, support, and opportunities they need to grow and succeed. We don’t just make bold promises—we deliver results. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise.
While our technology sets us apart, it’s our people who truly make the difference. At Insurity, you’ll collaborate with some of the most creative and knowledgeable minds in insurance tech—in a culture that fosters innovation, teamwork, and continuous learning. Our award‑winning onboarding experience ensures you feel welcomed and supported from the moment you accept our offer to join the company.
We are looking for exceptional individuals to join our team to support and cultivate relationships with our customers. Our CSM will work with top insurers in the industry and have a direct impact on the way they do business. Our CSMs will be there for our customers when needed, train them to ensure efficient rollouts, assist them through problem‑solving and use‑case development, all while enhancing our partnership and helping them get the most value out of their investment in the product suite.
The ideal candidate is a highly motivated self‑starter who can independently undertake all customer relationship activities from initial customer onboarding/training and change management to navigating the wider customer organization with the goal of finding opportunities for generating new revenues and enhancing satisfaction.
Key Responsibilities
- Manage a portfolio of existing SpatialKey clients in the UK Insurance market.
- Act as point of contact responsible for customer engagement and support a broad user base of underwriters, exposure managers, catastrophe analysts, risk controllers, and divisional heads.
- Demonstrate a strong willingness to learn and understand how geospatial data and analytics tools are leveraged across various business units within the insurance industry.
- Strive to achieve customer success, excellent customer health, satisfaction, and customer retention.
- Operate in a high transparency, accountability environment and maintain diligent use of internal tools to record all client interactions.
- Uncover potential cross‑sell and upsell opportunities while involving Sales as needed.
- Ensure contract compliance and accurate billing.
- Develop working relationships with key customer stakeholders.
- Understand and provide guidance on how to positively impact the customer experience and loyalty measures in place (NPS, references, etc.).
- Provide insight into internal customer organization, political landscape, and stakeholder personalities.
- Demonstrate thorough knowledge of customers’ desired strategies, business challenges and opportunities and how our products and solutions address them.
This role is hybrid, either at home or based in our Insurity office in London, 2‑3 days a week.
Recommended Experience
3+ years in a Customer Success
Senior Customer Success Manager in London employer: Insurity
Contact Detail:
Insurity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Insurity on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Insurity's products inside out. Show us how your experience aligns with their mission to empower insurance organisations. The more you know, the better you’ll impress!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven customer success in the past. We love hearing about real-life scenarios that showcase your problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Insurity.
We think you need these skills to ace Senior Customer Success Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Customer Success Manager. Highlight your experience in customer engagement and any relevant skills that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background makes you a perfect fit for Insurity. Be genuine and let your personality come through—we love that!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive customer satisfaction and retention. Numbers speak volumes, so if you’ve improved NPS scores or increased customer engagement, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our awesome team at Insurity!
How to prepare for a job interview at Insurity
✨Know Your Customer
Before the interview, dive deep into understanding Insurity's products and how they benefit their clients. Familiarise yourself with the insurance industry, especially the Property & Casualty market, so you can speak confidently about how your experience aligns with their needs.
✨Showcase Your Success Stories
Prepare specific examples from your past roles where you've successfully managed customer relationships or driven customer success. Highlight instances where you've trained users, solved problems, or identified upsell opportunities, as these are key aspects of the Senior Customer Success Manager role.
✨Demonstrate Your Learning Mindset
Insurity values continuous learning, so be ready to discuss how you've adapted to new tools or processes in your previous roles. Share any experiences where you've taken the initiative to learn about new technologies or methodologies that improved customer satisfaction.
✨Engage with Questions
Prepare thoughtful questions to ask during the interview. Inquire about the team culture, the onboarding process, and how success is measured for a Senior Customer Success Manager. This shows your genuine interest in the role and helps you assess if it's the right fit for you.