Senior HR Business Partner in Cambridge

We’re looking for an HR Business Partner to support our Insurance Operations (Sales & Service) team. You’ll work closely with the management team, agents and customer service representatives in a fast-paced, digital environment. Success in this role requires a deep understanding of how frontline teams operate, and the ability to turn business challenges into clear, practical solutions that can scale.

You will also contribute to broader People & Culture initiatives across the organization working with team members in Cambridge, MA and Sofia, Bulgaria.

• Build strong, trusted relationships with employees and leaders, becoming a go-to partner and coach across the organization.
• Develop a deep understanding of how the business operates to inform people decisions.
• Partner with leaders to support organizational growth, including team structure, workforce planning, and change management.
• Support how teams are structured and scaled, while coaching managers to effectively lead distributed, shift-based teams.
• Partner with leaders to improve performance, including guidance on expectations, sales performance, and incentive structures.
• Use data and trends to inform recommendations and drive practical, scalable people solutions.
• Manage employee relations issues with fairness and sound judgment, escalating when needed.
• Lead key P&C processes such as engagement surveys, performance management, and compensation reviews.
• Support learning and development initiatives that build skills across the organization.
• Collaborate with People & Culture teams globally and partner with regional teams to ensure consistency across locations.
• Contribute to cross-functional P&C initiatives that drive meaningful change.
• Stay aware of relevant regulatory and licensing requirements, partnering with specialists as needed.
• Foster a positive, collaborative, and inclusive team environment.

Benefits:

• Hybrid schedule: It’s our priority to ensure that employees stay connected, motivated, and supported.
• Unlimited PTO: Take the time you need when life happens.
• Health & Wellness: Competitive medical, dental, and vision benefits. HSA/FSA options, and more.
• Catered lunches, free snacks and beverages in the office: If you work at one of our homebases, enjoy food, drinks, and good conversation — on us.
• Save for tomorrow: 401(k), matching contributions and company stock options.
• Commuting reimbursement: Regardless of your commute — whether by public transport or driving to the office — we fully reimburse you for any expenses.

Qualifications:

• Bachelor’s degree or equivalent experience.
• Strong analytical mindset, with the ability to use data to inform decisions and tell a clear story.
• Strong judgment, resilience, and problem-solving skills, with the ability to navigate complex situations with calmness and clarity.
• Familiarity with HRIS tools (e.g., Rippling) and collaboration tools (e.g., Google Workspace, Maestro).
• Strong understanding of US employment law and experience managing employee relations in complex or high-volume settings.
• Comfortable working independently in fast-paced, evolving environments with a proactive and collaborative approach.
• 3–5+ years of HR Business Partner or related experience, ideally supporting customer-facing or operations teams (e.g., sales, service, or support) in high-volume environments.
• Exposure to incentive compensation and/or regulated environments (e.g., licensing) is a plus.
• Experience in insurance or technology sectors and/or supporting customer-facing teams (e.g., agents, customer service, contact centers, or digital support).
• Proven ability to build strong relationships and influence stakeholders across all levels of the organization.
• Strong coaching and communication skills, with experience supporting managers in performance-driven environments.
• Experience supporting distributed teams, shift-based workforces, or global organizations.
• Ability to translate business needs into practical people solutions and drive initiatives from start to finish.