At a Glance
- Tasks: Provide first-line support for CRM systems and troubleshoot issues.
- Company: Thriving UK specialist insurance intermediary with a focus on growth.
- Benefits: Competitive salary, opportunities for skill development, and a supportive team environment.
- Other info: Great opportunity for career growth in a fast-paced industry.
- Why this job: Join a dynamic team and enhance online customer journeys while making a real impact.
- Qualifications: Detail-oriented with knowledge of insurance legislation and strong problem-solving skills.
The predicted salary is between 25000 - 35000 € per year.
Leverage your unique skills and expertise to help drive the next exciting growth phase in the success story of a thriving UK specialist insurance intermediary. In this exciting role, you will provide first-line support for CRM system issues, troubleshooting and escalating as needed.
You will play a key part in testing and rolling out system developments while assisting in creating and renewing products within the system. Reporting to the System Customer Journey Optimisation Executive, you will assist in enhancing the online customer journeys, driving improvements to maximise online sales.
Being the first point of contact for investigating and resolving system issues raised by the team, brokers, and customers, you will organise and manage portal tickets, ensuring timely resolution and clear communication with the team. You will be expected to assist in designing system specifications, supporting system upgrades, and recommending enhancements to improve performance and conversion rates.
Requirements
We are seeking a motivated and detail-oriented individual with a strong understanding of general insurance legislation and industry practices. You excel in implementing processes and procedures with precision and take pride in delivering high levels of accuracy. A proactive learner, you embrace opportunities to grow your skills.
System Support Assistant in Surrey employer: Insure Recruitment
Join a dynamic and innovative team at a leading UK specialist insurance intermediary, where your contributions as a System Support Assistant will be valued and impactful. With a strong focus on employee development, we offer comprehensive training and growth opportunities in a collaborative work culture that prioritises creativity and problem-solving. Enjoy the benefits of a supportive environment that encourages professional advancement while being part of a company dedicated to enhancing customer experiences and driving online sales.
StudySmarter Expert Advice🤫
We think this is how you could land System Support Assistant in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to system support and CRM systems. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled system issues in the past. This will demonstrate your ability to handle the challenges of the System Support Assistant role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace System Support Assistant in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the System Support Assistant role. Highlight any relevant experience with CRM systems and customer support, as this will show us you understand what we're looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your unique skills can help us enhance our online customer journeys. Keep it engaging and personal!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled system issues or improved processes in the past. We love seeing proactive learners who can think on their feet and drive improvements!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Insure Recruitment
✨Know Your CRM Systems
Make sure you brush up on your knowledge of CRM systems, especially those relevant to the insurance industry. Be ready to discuss any experience you have with troubleshooting and resolving system issues, as this will show your potential employer that you can hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your ability to think critically and act decisively when faced with challenges.
✨Understand Customer Journeys
Familiarise yourself with the concept of customer journey optimisation. Be prepared to discuss how you would enhance online customer experiences and drive improvements in sales. This shows that you’re not just technically savvy but also understand the bigger picture.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in the role. This demonstrates your genuine interest in the position and helps you assess if it’s the right fit for you.
