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For Companies At a Glance
- Tasks: Manage legal expenses insurance claims from start to finish and deliver top-notch customer service.
- Company: Join a respected and growing legal expenses insurance provider in Manchester.
- Benefits: Enjoy competitive salary, private medical insurance, and support for professional qualifications.
- Why this job: Elevate your career in a collaborative environment with clear progression pathways.
- Qualifications: 2 years of insurance claims handling experience and strong communication skills.
- Other info: Hybrid work model for better work-life balance and a friendly office atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
An unmissable opportunity to elevate your insurance claims career. Insure Recruitment is working in partnership with a highly respected and expanding specialist legal expenses insurance provider as they continue to grow their Manchester-based claims function. Operating within a niche but vital area of the insurance market, our client works closely with leading UK law firms to help ensure access to justice through robust legal expenses insurance solutions. The business is known for its collaborative culture, strong technical expertise and investment in its people. Due to continued growth, they are now seeking an experienced Claims Handler to join their Before the Event (BTE) Legal Expenses Insurance team in Manchester.
The Role
As a Legal Expenses Insurance Claims Handler, you will manage a caseload of BTE claims from initial notification through to settlement. You will assess policy coverage, interpret wordings, and deliver a consistently high level of service to clients, intermediaries, and third parties. Policy interpretation and coverage assessment are central to this role and will form part of the interview process.
Key Responsibilities
- Manage legal expenses insurance claims from notification to settlement.
- Assess claims against policy wordings to determine coverage and liability.
- Deliver excellent customer service across all communications.
- Liaise confidently with clients, intermediaries, solicitors, and third parties.
- Work within agreed procedures, authority limits, and service level agreements.
- Maintain accurate and detailed claims records using bespoke systems.
- Collaborate with colleagues across multiple UK offices.
- Undertake ongoing training and stay up to date with legal, technical, and market developments.
About the Team
You will join a supportive and collaborative Manchester-based claims team, with close links to the wider business. The role offers:
- A structured induction and onboarding programme.
- Regular in-person support from the Claims Manager.
- Opportunities to collaborate with colleagues across other UK offices.
- Clear development and progression pathways.
Skills and experience
- Minimum of 2 years’ insurance claims handling experience.
- Experience assessing claims against policy wordings.
- Excellent organisation and time management skills.
- Proven ability to deliver high levels of customer service.
- Confident and professional communication skills.
- Strong attention to detail and ability to work within procedures.
- Knowledge of Word, Excel, Outlook, and claims/MI systems.
- Legal Expenses Insurance (LEI) experience (Desirable).
- Insurance or legal qualifications (e.g. CII, CILEX, or legal background) (Desirable).
- Candidates from any line of insurance claims (including liability, PI, commercial or title claims) will be considered provided they have strong policy coverage assessment experience.
This is a fantastic hybrid role, combining days working in the office and from home for a better work-life balance. You will be working 3 days with your team and 2 days from home.
Benefits include:
- Competitive salary.
- Private Medical Insurance, Pension scheme, Group Life Cover (after successful probation period completion).
- Salary Sacrifice Electric Vehicle Scheme.
- Financial support towards professional qualifications (CII / CILEX) (after probation).
- Annual salary reviews.
- Modern, friendly office environment.
Find out whether this could be your perfect next move. At Insure Recruitment, we partner with clients who are committed to building diverse, inclusive, and authentic workplaces. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply- you could be exactly who we’re looking for.
Claims Handler Legal Expenses Insurance in Manchester employer: Insure Recruitment
Contact Detail:
Insure Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler Legal Expenses Insurance in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who might know about opportunities in legal expenses insurance. A friendly chat can sometimes lead to job openings that aren't even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your policy coverage assessment skills. Make sure you can confidently discuss how you would handle specific claims scenarios. This will show you're ready to hit the ground running!
✨Tip Number 3
Don’t forget to showcase your customer service skills during interviews. Share examples of how you've gone above and beyond for clients in the past. This is key in a role where delivering excellent service is crucial.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our collaborative team at Insure Recruitment.
We think you need these skills to ace Claims Handler Legal Expenses Insurance in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Handler role. Highlight your insurance claims handling experience and any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about legal expenses insurance and how you can contribute to our collaborative culture. Keep it concise but impactful!
Showcase Your Customer Service Skills: Since delivering excellent customer service is key in this role, make sure to include examples of how you've gone above and beyond for clients in your application. We love seeing that dedication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Insure Recruitment
✨Know Your Policy Wordings
Make sure you brush up on your knowledge of policy wordings and coverage assessment. The interview will likely involve questions about how you interpret these documents, so being able to discuss specific examples from your experience will really help you stand out.
✨Showcase Your Customer Service Skills
This role requires excellent customer service, so be prepared to share examples of how you've delivered high levels of service in previous positions. Think about times when you went above and beyond for a client or resolved a tricky situation effectively.
✨Demonstrate Your Organisational Skills
As a Claims Handler, you'll need to manage multiple cases simultaneously. Be ready to talk about your time management strategies and how you keep track of your workload. Mention any tools or systems you use to stay organised, as this will show you're proactive.
✨Prepare for Technical Questions
Expect some technical questions related to legal expenses insurance and claims handling. Brush up on recent developments in the industry and be ready to discuss how they might impact your work. This shows that you're not just knowledgeable but also engaged with the field.
