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- Tasks: Join our team as a Customer Service Insurance Advisor, providing expert advice and support to customers.
- Company: Insure Recruitment connects you with award-winning clients in the insurance industry.
- Benefits: Enjoy perks like hybrid working, professional development, and discounts through Perkbox Membership.
- Why this job: Kickstart your insurance career with structured training and a supportive team environment.
- Qualifications: A passion for customer service and strong communication skills are essential; previous experience is a plus.
- Other info: We value diversity and encourage all applicants, even if you don't meet every qualification.
The predicted salary is between 28800 - 43200 £ per year.
Launch your insurance career! Are you ready to kickstart a rewarding career in the insurance industry? We’re looking for a motivated, customer-focused individual to join our award-winning client's Customer Service Team as an Insurance Customer Service Executive!
This is an ideal role for someone who is looking to build a long-term career in insurance. You’ll be supported every step of the way with structured training, continuous professional development, and the opportunity to work towards industry-recognised qualifications.
What’s on offer?
- Perkbox Membership - Unlock perks and discounts at cinemas, shops, gyms, restaurants, and more.
- Professional development opportunities.
- Hybrid working - work from home opportunity weekly.
- Annual leave entitlement plus buy or sell your holiday allowance.
- Interest-free season ticket loan.
- Life assurance.
- Enhanced maternity and paternity leave and much more!
You’ll play a vital part in supporting the overall team performance by delivering first-class service:
- Providing expert advice on insurance cover options and arranging policies to suit customers’ needs.
- Quoting premiums and collecting payments.
- Accurately inputting data through systems.
- Supporting retention efforts and hitting key personal targets such as retention, cross-selling, and quality.
- Handling customer interactions, in line with FCA guidelines.
- Taking ownership of your learning through structured learning, modules and on-the-job training.
What will you bring?
- A passion for customer service and strong communication skills.
- A positive, team-oriented attitude and willingness to learn.
- Previous experience in customer service, retail, or a call centre is beneficial - insurance experience is preferred but not essential.
You will be supported by experienced professionals as you develop a strong foundation in general insurance principles. Alongside building expertise in customer service excellence and complaint handling, you’ll also gain hands-on experience using insurance software and cross-selling techniques.
If you are ready to join a supportive team and start a meaningful career in insurance, we would love to hear from you. Apply today and take your first step into a future full of opportunities.
At Insure Recruitment, we work with clients who are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification or criteria in the above description, we encourage you to apply anyway. You may be exactly what we’re looking for in this or other roles.
Customer Service Insurance Advisor employer: Insure Recruitment
Contact Detail:
Insure Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Insurance Advisor
✨Tip Number 1
Familiarise yourself with the insurance industry basics. Understanding key terms and concepts will not only boost your confidence but also help you engage in meaningful conversations during interviews.
✨Tip Number 2
Practice your customer service skills. Since this role heavily focuses on customer interaction, consider role-playing scenarios with friends or family to refine your communication and problem-solving abilities.
✨Tip Number 3
Research the company culture and values of the organisation you're applying to. Tailoring your approach to align with their ethos can make a significant difference in how you present yourself during the interview.
✨Tip Number 4
Network with professionals in the insurance field. Attend industry events or join online forums to connect with others who can provide insights and potentially refer you to job openings.
We think you need these skills to ace Customer Service Insurance Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in retail or call centres. Emphasise any skills that align with the job description, such as communication and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your eagerness to learn about the insurance industry. Mention specific reasons why you want to work for this company and how you can contribute to their team.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as problem-solving, attention to detail, and the ability to handle customer interactions professionally. Use examples from past experiences to illustrate these skills.
Show Enthusiasm for Learning: Express your willingness to engage in structured training and professional development. Mention any previous experiences where you took ownership of your learning, as this aligns with the company's support for career growth.
How to prepare for a job interview at Insure Recruitment
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to assist someone, as this will demonstrate your commitment to excellent service.
✨Familiarise Yourself with Insurance Basics
Even if you don't have direct insurance experience, it's beneficial to understand basic insurance concepts. Research common terms and policies so you can speak confidently about them during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer situations. Think of examples from your previous roles where you successfully resolved issues or provided exceptional service.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This shows your interest in the role and the company. Inquire about training opportunities, team dynamics, or what success looks like in this position.
