At a Glance
- Tasks: Handle legal expenses insurance claims and support the complaints process.
- Company: Join a collaborative team at a leading insurance firm in Surrey or Manchester.
- Benefits: Enjoy competitive salary, private medical insurance, and flexible hybrid working.
- Other info: Structured onboarding, clear progression pathways, and supportive team environment.
- Why this job: Make a real impact in a vital sector while developing your career.
- Qualifications: 1-2 years of insurance experience; complaints handling experience preferred.
The predicted salary is between 30000 - 42000 £ per year.
We are currently recruiting for a Claims Handler to join our client's growing and collaborative team based in either Surrey or Manchester. This role will primarily involve handling legal expenses insurance claims from notification through to settlement, while also supporting the formal complaints process. Ideally, we are looking for someone who has direct experience handling formal complaints; however, we would also consider candidates with broader complaints handling experience within insurance. Full training will be provided.
Operating within a niche but vital area of the insurance market, our client works closely with leading UK law firms to help ensure access to justice through robust legal expenses insurance solutions. The business is known for its collaborative culture, strong technical expertise and investment in its people. Previous or current Legal Expenses Insurance experience would be desirable, although candidates from other insurance claims classes will also be considered depending on experience. This could be a super strong opportunity to build a career in a highly regulated niche sector.
The role involves:
- Managing legal expenses insurance claims from notification through to settlement.
- Providing support with the formal complaints handling process, ensuring complaints are managed effectively from start to finish.
- Liaising with clients, intermediaries and third parties.
- Maintaining the highest levels of customer service and professionalism.
About you:
- At least 1-2 years' insurance experience in a similar role.
- Ideally experience dealing with formal complaints in line with FCA regulations.
- Strong organisation and time management skills with excellent attention to detail.
- The ability to communicate confidently with senior stakeholders and external parties.
- Excellent interpersonal and communication skills across phone, digital and face-to-face channels.
- A proactive approach to learning and professional development.
- Insurance or legal qualifications would be beneficial but are not essential.
About the team:
You will join a supportive and collaborative Surrey or Manchester-based claims team, with close links to the wider business. The role offers:
- A structured induction and onboarding programme.
- Regular in-person support from the Claims Manager.
- Opportunities to collaborate with colleagues across other UK offices.
- Clear development and progression pathways.
Candidates from any line of insurance claims (including liability, PI, commercial or title claims) will be considered provided they have strong policy coverage assessment experience. This is a fantastic hybrid role, combining days working in the office and from home for a better work-life balance. You will be working 3 days with your team and 2 days from home.
Benefits include:
- Competitive salary.
- Private Medical Insurance, Pension scheme, Group Life Cover (after successful probation period completion).
- Salary Sacrifice Electric Vehicle Scheme.
- Financial support towards professional qualifications (CII / CILEX) (after probation).
- Annual salary reviews.
- Modern, friendly office environment.
Find out whether this could be your perfect next move. Call our friendly and experienced team on. At Insure Recruitment, we partner with clients who are committed to building diverse, inclusive, and authentic workplaces. If you're excited about this role but don't meet every requirement, we still encourage you to apply - you could be exactly who we're looking for.
Claims and Complaint Handler (Not Specified) employer: Insure Recruitment
Join a dynamic and supportive team as a Claims and Complaints Handler in either Surrey or Manchester, where you will benefit from a collaborative work culture and strong investment in employee development. With a structured onboarding programme, clear progression pathways, and a hybrid working model, this role offers a fantastic opportunity to grow your career in the legal expenses insurance sector while enjoying competitive benefits such as private medical insurance and financial support for professional qualifications.
StudySmarter Expert Advice🤫
We think this is how you could land Claims and Complaint Handler (Not Specified)
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who might know about claims and complaints handling. A friendly chat can lead to insider info or even a referral that could land you an interview.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of legal expenses insurance. Familiarise yourself with common claims processes and complaint handling techniques. This will show you're serious about the role and ready to hit the ground running.
✨Tip Number 3
Practice your communication skills! Since you'll be liaising with clients and stakeholders, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources to refine your approach.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and help you get started on this exciting journey. Plus, it’s a great way to ensure your CV lands directly in the right hands.
We think you need these skills to ace Claims and Complaint Handler (Not Specified)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims and Complaints Handler role. Highlight any relevant experience you have in handling insurance claims or formal complaints, and don’t forget to showcase your soft skills that align with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Be sure to mention your proactive approach to learning and any relevant qualifications.
Showcase Your Communication Skills:Since this role involves liaising with clients and stakeholders, make sure your written application reflects your excellent communication skills. Keep your language clear and professional, and avoid jargon unless it's relevant to the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at Insure Recruitment
✨Know Your Claims Inside Out
Make sure you brush up on the specifics of legal expenses insurance claims. Understand the process from notification to settlement, and be ready to discuss any relevant experiences you've had in handling similar claims or complaints.
✨Showcase Your Soft Skills
This role requires excellent interpersonal and communication skills. Prepare examples that demonstrate your ability to communicate effectively with clients and stakeholders, especially in challenging situations. Think about times when you’ve turned a complaint into a positive outcome.
✨Familiarise Yourself with FCA Regulations
Since the role involves dealing with formal complaints, it’s crucial to have a good grasp of FCA regulations. Do some research and be prepared to discuss how these regulations impact the complaints handling process.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
