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- Tasks: Manage CRM systems, support teams, and optimize customer journeys for better sales.
- Company: Join a forward-thinking insurance broker focused on enhancing customer experiences.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Shape customer experiences while driving business growth in a tech-savvy role.
- Qualifications: Strong understanding of insurance legislation and attention to detail required.
- Other info: Collaborate with marketing and manage a System Support Assistant.
The predicted salary is between 36000 - 60000 £ per year.
A unique opportunity to join a forward-thinking insurance broker and play a vital role in shaping customer experiences while driving business growth! As a System and Customer Journey Optimisation Executive, you will combine your technical expertise, strategic insights, and collaboration to drive efficiency, user satisfaction, and online sales growth. The role This role is centredaround managing the CRM system, providing technical support to the team and brokers, and overseeing the development, testing, and rollout of new features. Key responsibilities include updating and building system products, ensuring document accuracy, and optimising online customer journeys to boost sales conversions. Using data to identify drop-off points, this role involves hypothesising, testing, implementing improvements, and tracking outcomes to enhance performance. Working closely with the Marketing Director, you will also manage a System Support Assistant, resolving technical issues, collaborating with the marketing team to refine user experiences, and liaising with internal teams and third-party providers to ensure seamless operations and continuous system improvement. Requirements The ideal candidate for this role will possess a strong understanding of general insurance legislation, and relevant regulations, including FCA rules and GDPR. You will be adept at implementing processes and procedures with high accuracy and attention to detail. …
Systems and Customer Journey Optimisation Executive employer: Insure Recruitment Careers
Contact Detail:
Insure Recruitment Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems and Customer Journey Optimisation Executive
✨Tip Number 1
Familiarize yourself with the latest trends in customer journey optimization and CRM systems. Understanding how these tools can enhance user satisfaction and drive sales growth will give you a competitive edge during discussions.
✨Tip Number 2
Network with professionals in the insurance and technology sectors. Engaging with industry experts can provide insights into best practices and may even lead to referrals that could help you land the job.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data to improve processes or customer experiences in previous roles. Being able to showcase your analytical skills and results-driven mindset will resonate well with the hiring team.
✨Tip Number 4
Stay updated on FCA rules and GDPR regulations, as they are crucial for this role. Demonstrating your knowledge of compliance will show that you are not only technically skilled but also aware of the legal landscape affecting the industry.
We think you need these skills to ace Systems and Customer Journey Optimisation Executive
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of Systems and Customer Journey Optimisation Executive.
Highlight Relevant Experience: In your CV and cover letter, emphasize your technical expertise, experience with CRM systems, and any previous roles that involved optimizing customer journeys or improving user experiences. Use specific examples to demonstrate your impact.
Showcase Your Analytical Skills: Since the role involves using data to identify drop-off points and implement improvements, be sure to mention any relevant analytical skills or tools you are familiar with. Discuss any past experiences where you successfully used data to drive decisions.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role and the company. Mention your understanding of general insurance legislation and how it relates to the position, as well as your commitment to enhancing customer experiences.
How to prepare for a job interview at Insure Recruitment Careers
✨Show Your Technical Expertise
Be prepared to discuss your experience with CRM systems and any technical support you've provided in previous roles. Highlight specific examples where your technical skills led to improved efficiency or user satisfaction.
✨Demonstrate Your Analytical Skills
Since the role involves using data to identify drop-off points, come ready to share how you've used data analysis in the past to drive improvements. Discuss any tools or methodologies you are familiar with that can help in tracking outcomes.
✨Understand the Customer Journey
Familiarize yourself with the concept of customer journey optimization. Be ready to discuss strategies you've implemented to enhance user experiences and boost sales conversions, as this will be a key part of the role.
✨Prepare for Collaboration Questions
This position requires working closely with various teams. Think of examples where you've successfully collaborated with others, especially in resolving technical issues or refining user experiences, and be ready to share those stories.
