At a Glance
- Tasks: Manage motor claims from start to finish while providing top-notch customer service.
- Company: Join Paton’s Insurance, a leading taxi insurance provider with a customer-first approach.
- Benefits: Enjoy competitive salary, performance bonuses, private medical cover, and generous annual leave.
- Other info: Dynamic, supportive environment with opportunities for professional development.
- Why this job: Make a real impact in the motor insurance world and grow your career.
- Qualifications: Experience in admin or motor insurance claims, with strong customer service skills.
The predicted salary is between 25000 - 35000 € per year.
Are you ready to take ownership of the customer journey and make a real impact in the motor insurance world? Do you have the organisational skills and customer focus to handle Motor claims efficiently while providing a first-class service? If so, we have an exciting opportunity for you. Paton’s Insurance, a leading taxi insurance provider, is looking for a motivated Motor Claims Administrator to join our team.
In this role, you will develop strong communication, problem-solving and organisational skills while liaising directly with insurers, body shops and customers. With continuous professional development and on-the-job training, you will have the opportunity to grow your expertise, make a real impact on customer experiences and advance your career in a dynamic, supportive environment.
If you’re ready to take your next career step and thrive as a Motor Claims Administrator, apply today and join Paton’s Insurance!
Key Responsibilities:- Handling all aspects of motor claims, from First Notification of Loss (FNOL) to arranging repairs and replacement vehicles.
- Liaising with insurers, body shops, solicitors, and claims management services to ensure a smooth process.
- Chasing claims to resolution, ensuring efficiency and high service standards.
- Maintaining accurate records and contributing to team goals.
- Keeping your product and industry knowledge up to date through continuous professional development.
- A negotiable, competitive annual salary and benefits package.
- A generous, performance related bonus plan.
- Death in Service plan (After probationary period).
- Private Medical Cover (After probationary period).
- 23 days annual leave increasing to 25 days after 2 years continuous service (1 day per year).
- Friendly and supportive environment.
- Workplace pension.
- Supported insurance qualification programme.
- Wellbeing support.
- Access to online discounted marketplace delivered via our online portal.
- Previous experience in an administrative or motor insurance-claims related role.
- Product knowledge and motor insurance industry experience is highly desirable.
- Excellent customer service skills with a polite, respectful, and tactful approach.
- Strong organisational skills and the ability to work in a fast-paced environment.
- Effective communication skills, both written and verbal.
- A results-driven, self-motivated team player.
- IT literate with the ability to manage multiple tasks efficiently.
If this sounds like the opportunity for you, apply now and let’s start the conversation.
Motor Claims Administrator employer: Insurance Services Ltd
Paton’s Insurance is an exceptional employer that prioritises employee growth and development, offering a competitive salary alongside a comprehensive benefits package. With a strong focus on customer service and a supportive work culture, employees are encouraged to enhance their skills through continuous professional development while making a meaningful impact in the motor insurance sector. Located in Glasgow, Paton’s provides a friendly environment where teamwork and individual contributions are valued, making it an ideal place for those looking to advance their careers in a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land Motor Claims Administrator
✨Tip Number 1
Get to know the company inside out! Research Paton’s Insurance, their values, and what makes them tick. This way, when you get that interview, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with insurers and customers, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Showcase your organisational skills! Think of examples from your past experiences where you’ve managed multiple tasks efficiently. This will demonstrate your ability to thrive in a fast-paced environment like motor claims.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Paton’s Insurance.
We think you need these skills to ace Motor Claims Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Motor Claims Administrator role. Highlight any relevant experience in motor insurance or administrative roles, and don’t forget to showcase your customer service skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills align with what we’re looking for. Keep it concise but impactful!
Showcase Your Organisational Skills:Since this role requires strong organisational skills, give examples in your application of how you've successfully managed multiple tasks or projects in the past. We love seeing how you handle challenges!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Insurance Services Ltd
✨Know Your Stuff
Before the interview, brush up on your knowledge of motor insurance and claims processes. Familiarise yourself with terms like First Notification of Loss (FNOL) and understand how the claims journey works. This will show that you're not just interested in the role but also have a genuine understanding of the industry.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you resolved issues or went above and beyond for a customer. This is crucial for a Motor Claims Administrator, so be ready to share these stories during your interview.
✨Demonstrate Organisational Skills
Since the role requires strong organisational skills, think of ways to illustrate how you manage multiple tasks effectively. You could discuss tools or methods you use to stay organised, or share a specific instance where your organisational skills led to a successful outcome.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
