At a Glance
- Tasks: Deliver top-notch customer service and support for insurance needs via various channels.
- Company: Dynamic insurance company with a focus on customer satisfaction.
- Benefits: Competitive salary, excellent benefits, and opportunities for professional growth.
- Other info: Fast-paced environment with a commitment to continuous learning and development.
- Why this job: Join a team where your contributions directly enhance customer experiences and team success.
- Qualifications: Experience in customer service, strong communication skills, and teamwork abilities.
The predicted salary is between 28800 - 43200 £ per year.
Competitive Salary + Excellent Benefits – Glasgow or Liverpool
A Customer Service Advisor is responsible for the customer journey: in the first instance, providing Customer Service and Admin support connected to their insurance needs, be it by phone, in person, via post, e-mail, website or referrals, ensuring the Company and FCA rules and guidelines are followed whilst providing the best customer journey possible.
What you will do:
- Provide an excellent level of customer service (dealing with queries and administering policies) as a Customer Service Advisor offering support via the full range of Insurance products provided by the company in connection with customer requirements and needs for Adjustments and Claims support.
- To provide a friendly and efficient service, notifying customers of all relevant information, complying with the company and FCA requirements.
- Plan and process mid-term adjustments and customer service queries to efficiently control your own and others within the teams, workload, ensuring Individual and company service standards are achieved.
- To achieve the objectives of individual and team goals and to contribute to the team developing effective relationships internally and externally.
- Make a positive input into the team effectiveness, suggesting improvements to work systems and processes.
- Lead by example and be an active part of the team in achieving sales, renewals, service and admin goals.
- Ensure company brand materials and working space meet and exceed company presentation standards.
- Keep your product and industry knowledge relevant and up to date by undertaking Continuous Professional Development.
- Adhere to both Company and FCA rules and guidelines.
- Any Ad-hoc duties that may be deemed relevant by management.
What you need to bring:
- Product knowledge and Industry Experience.
- Motivational Skills.
- Self-Motivation.
- Teamwork.
- Organisational and Time-Management skills.
- Oral and Written communication skills.
- IT literate.
Expected Behaviors:
- Act in an honest and open manner at all times with both the customer and the firm in all matters.
- Have a customer focused approach.
- Ensure that business transactions are conducted in a way that is clear and straightforward.
- Act with integrity by demonstrating fairness and impartiality.
- To follow the firms policy on Treating Customers Fairly and the FCA Code of Conduct (COCON).
Customer Service Advisor in Glasgow employer: Insurance Services Ltd
Paton's Insurance is an excellent employer, offering a competitive salary and a range of benefits including private medical cover and a supportive environment for professional growth. Our Glasgow office fosters a friendly culture where teamwork and individual contributions are valued, ensuring that employees can thrive while delivering exceptional customer service. With opportunities for further qualifications and generous leave entitlements, we are committed to making your career with us both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Glasgow
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and friendly. Try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and ready to contribute to our customer service excellence.
We think you need these skills to ace Customer Service Advisor in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the Customer Service Advisor role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your product knowledge and industry experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. We love seeing enthusiasm and a clear understanding of the role, so let your personality come through.
Follow Application Instructions:When applying, make sure to follow all the instructions carefully. Upload your CV in the accepted formats and ensure all required fields are filled out. We appreciate attention to detail, and it shows us you’re serious about joining our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just fill out the form and upload your documents!
How to prepare for a job interview at Insurance Services Ltd
✨Know Your Stuff
Make sure you brush up on your product knowledge and industry experience before the interview. Familiarise yourself with the insurance products the company offers and be ready to discuss how they relate to customer needs. This will show that you're not just interested in the role, but that you understand the business.
✨Showcase Your Customer Focus
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you dealt with queries or resolved issues effectively. This will demonstrate your customer-focused approach and your ability to handle various scenarios, which is crucial for a Customer Service Advisor.
✨Team Player Vibes
Since teamwork is key in this role, be ready to talk about your experiences working in teams. Highlight how you've contributed to team goals and suggest improvements in processes. This will show that you can collaborate effectively and are keen to make a positive impact within the team.
✨Stay Professional and Compliant
Familiarise yourself with the company's policies and FCA guidelines. During the interview, emphasise your commitment to acting with integrity and treating customers fairly. This will reassure the interviewers that you understand the importance of compliance in the insurance industry.
