At a Glance
- Tasks: Provide top-notch customer service and support for insurance needs, both over the phone and in person.
- Company: Join Paton’s Insurance, a trusted name in the industry since 1957.
- Benefits: Enjoy a competitive salary, private medical cover, and generous annual leave.
- Other info: Great career growth opportunities and a supportive environment await you.
- Why this job: Be part of a friendly team that puts customers first and makes insurance easy.
- Qualifications: Strong communication skills and attention to detail; motor insurance experience is a plus.
The predicted salary is between 25000 - 32000 £ per year.
We’re looking for a Customer Service Advisor to join our team. You will be responsible for the customer journey, in the first instance providing customer service and admin support connected to their insurance needs, be it by phone or in person. This is a fantastic opportunity for someone who thrives in a fast-paced, people-focused role.
Key Responsibilities
- Ensure individual and company standards are achieved.
- Accurately update customer records and process mid-term adjustments at the clients request.
- Deliver a high level of support to clients and internal teams.
- Drive customer satisfaction to ensure customers calls and queries are managed effectively and efficiently.
The Company
Opening its doors in 1957, Paton’s Insurance has been synonymous with servicing our client’s needs for many years. Here at Paton’s, we strive to offer Insurance policies that meet our client’s needs at a price they are happy with. We put our customer at the forefront of everything we do with the sole objective of making insuring their vehicles as easy as possible.
The Benefits
- Competitive annual salary (negotiable based on experience).
- Death in Service plan (after probationary period).
- Private Medical Cover (after probationary period).
- Generous annual leave entitlement increasing after 2 years continuous service.
- Friendly and supportive environment.
- Workplace Pension.
- Supported insurance qualifications programme.
- Access to online discounts marketplace delivered via our online portal.
The Person
- A professional, polite and courteous telephone manner.
- Excellent verbal and numeracy skills.
- High levels of accuracy and attention to detail.
- Self-motivated and able to effectively problem solve.
- A good listener who can convey empathy, patience and understanding.
- Confident with various IT systems.
- Motor Insurance Experience preferred.
If this sounds like the opportunity for you, apply now and let’s start the conversation.
Customer Service Advisor employer: Insurance Services Ltd
Paton’s Insurance is an exceptional employer, offering a competitive salary and a range of excellent benefits, including private medical cover and a supportive environment that fosters employee growth through a qualifications programme. With a strong focus on customer satisfaction and a friendly workplace culture, employees in Glasgow or Liverpool can thrive in a fast-paced, people-oriented role while enjoying generous annual leave and access to exclusive discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Paton’s Insurance. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve had to deal with difficult customers or tricky situations. Be ready to share these experiences during your interview to demonstrate your problem-solving abilities and empathy.
✨Tip Number 3
Dress the part! Even if the company has a casual dress code, showing up looking professional can make a great first impression. It shows that you take the opportunity seriously and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Customer Service Advisor position.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience, especially in customer service and insurance, to show us why you're the perfect fit!
Show Off Your Skills:We want to see your excellent verbal and numeracy skills shine through. Use specific examples from your past roles to demonstrate how you've effectively solved problems and delivered great customer service.
Be Professional Yet Personable:While we love a friendly vibe, remember to maintain a professional tone in your application. Show us your polite and courteous manner right from the start, as this is key for a Customer Service Advisor.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Insurance Services Ltd
✨Know Your Stuff
Before the interview, make sure you understand the basics of motor insurance and the role of a Customer Service Advisor. Brush up on common insurance terms and processes so you can speak confidently about them.
✨Showcase Your People Skills
Since this role is all about customer interaction, be ready to demonstrate your excellent verbal skills and ability to empathise with customers. Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional service.
✨Be Detail-Oriented
Highlight your attention to detail during the interview. You might be asked about how you handle data entry or manage customer records, so think of specific instances where your accuracy made a difference.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture or the team you'll be working with. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
