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- Tasks: Support the account team with administrative tasks and customer service in a remote setting.
- Company: Join a leading insurance firm with a focus on teamwork and community.
- Benefits: Enjoy competitive pay, health insurance, paid time off, and a 401K match.
- Why this job: Make a difference in a supportive environment while developing your professional skills.
- Qualifications: 2+ years in the industry or 5+ years in customer service; strong communication skills required.
- Other info: Flexible remote work culture with opportunities for career growth and community involvement.
The predicted salary is between 40000 - 48000 £ per year.
Join to apply for the Account Associate – Commercial Insurance (Remote) role at Insurance Office of America.
Work Mode: Remote (Southeastern US Only) | Location: Longwood, FL | Book Focus: General, Contractors, Construction.
About the Role: Assist the account team in completing daily administrative tasks, recurring customer service tasks, and meeting production and quality performance requirements. Ensure no liability from errors or omissions. Key responsibilities include resolving basic and routine administrative and customer service issues.
Key Responsibilities:
- Team Support: Assist in directing day‐to‐day activities of Team Support/Receptionist and Account Assistant.
- Office Support: Assist with general office tasks and administration.
- Policy Processing: Handle endorsements, audits, cancellations, reinstatements, policy releases, check requests, invoices, finance agreements, summaries, loss runs, MVRs, ID cards, certificates, and binders.
- Task Management: Identify and reconcile billing inaccuracies, review policy forms, prepare submissions, online rating, proposals, AOR letters, and support new/renewal business workflows.
- Data Management: Maintain accurate and up-to-date data in agency systems.
- Activity Monitoring: Ensure timely completion of tasks and activities.
- Communication: Keep the account team informed of workload status and any issues.
- Service Excellence: Provide proactive and responsive service.
- Performance Monitoring: Ensure productivity and quality standards are met.
- Promote Culture: Participate in team building and promote a positive work environment.
- Continuous Improvement: Seek and adopt best practices.
- Compliance: Stay updated on company policies and procedures.
- Professional Development: Enhance technical skills and industry knowledge.
- Relationship Building: Foster positive relationships with colleagues and leadership.
- Champion IOA Values: Demonstrate integrity and leadership.
Ideal Candidate Qualifications:
- 2+ years of industry experience, OR 5+ years of related experience in customer service
- Thorough knowledge of insurance brokerage and client needs
- Required active licensing
- Strong analytical, problem‐solving, and decision‐making skills
- Exceptional customer service, communications, multitasking, and organizational skills
- Proficiency in MS Office (Outlook, Word, Excel)
- High School Diploma (or equivalent)
What We Offer:
- Competitive salaries and bonus potential
- Company‐paid health insurance
- Paid holidays, vacations, and sick time
- 401K with employer match
- Professional growth and career progression opportunities
- Respectful culture and work/family life balance
- Community service commitment
- Supportive teammates and a rewarding work environment
Application Process: 30‐Minute Phone Screen, Online Assessments, and Interview(s)
Salary Range: $50,000–$60,000 annually, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal‐opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Account Associate- Commercial Insurance (Remote) in London employer: Insurance Office of America
Contact Detail:
Insurance Office of America Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Associate- Commercial Insurance (Remote) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the hunt for an Account Associate role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Account Associate positions and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your skills! If you’ve got experience with MS Office or any specific insurance software, make sure to highlight that during your conversations. We want to see how you can bring value to the team right from the get-go.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Account Associate- Commercial Insurance (Remote) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Associate role. Highlight your relevant experience in customer service and insurance, and show us how you can contribute to our team.
Show Off Your Skills: We want to see your analytical and problem-solving skills shine through! Use specific examples from your past experiences to demonstrate how you've tackled challenges and provided excellent service.
Keep It Professional: While we love a friendly tone, remember to keep your application professional. Proofread for any typos or errors, and ensure your formatting is clean and easy to read. First impressions matter!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. We can’t wait to hear from you!
How to prepare for a job interview at Insurance Office of America
✨Know Your Stuff
Make sure you brush up on your knowledge of commercial insurance and the specific responsibilities of an Account Associate. Familiarise yourself with common terms and processes like endorsements, audits, and policy processing. This will show that you're serious about the role and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer service, be prepared to share examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your communication skills and ability to multitask, as these are key to excelling in this position.
✨Demonstrate Team Spirit
The job requires a collaborative approach, so think of ways to illustrate your teamwork experience. Share stories about how you've supported colleagues or contributed to a positive work environment. This will resonate well with the company's culture and values.
✨Ask Smart Questions
Prepare thoughtful questions to ask during the interview. Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
