At a Glance
- Tasks: Manage accounts, resolve issues, and ensure excellent customer service in a fully remote role.
- Company: Join a leading insurance brokerage with a commitment to diversity and inclusion.
- Benefits: Competitive salary, health insurance, paid time off, and 401K match.
- Why this job: Make an impact while enjoying work-life balance and professional growth opportunities.
- Qualifications: 5+ years in account management or insurance, with strong analytical and communication skills.
- Other info: Fully remote position with a supportive team and dynamic work environment.
The predicted salary is between 54000 - 72000 £ per year.
Fully Remote (EST and CST only) | Supporting: Columbia, SC | Book Focus: General, Contractors
Required: active P&C license / minimum 5+ years experience as a Commercial Lines Account Manager
Strongly Preferred: CISR, CIC, CRIS and/or CPCU designations / 7-10+ years experience as a Commercial Lines Account Manager
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours.
About the Role:
- Manage an assigned book of business, ensuring account retention and supporting new business.
- Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
- Serve as a subject matter expert for the account management team.
Key Responsibilities
- Maintain a high degree of technical competence and industry expertise.
- Direct daily activities and workflow of the account management team.
- Handle customer service requests, policy administration, billing, claims, and coverage analysis.
- Manage policy expirations and renewals.
- Conduct client research, prepare submissions, negotiate coverages, and present proposals.
- Monitor reports and take action on delinquent accounts, collecting outstanding balances.
- Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
- Monitor and maintain activity/suspense to ensure timely completion.
- Maintain frequent, transparent communication with the account team regarding workload status and any issues.
- Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
- Stay updated on company policies and procedures.
- Seek and adopt best practices to improve individual and team performance.
- Demonstrate integrity and leadership.
Ideal Candidate Qualifications
- 5+ years of account management experience, or 7+ years in the insurance industry
- Thorough knowledge of insurance brokerage and client needs
- Required active property & casualty licensing; professional designation (CIC or equivalent) preferred
- Strong analytical, problem-solving, and decision-making skills
- Exceptional customer service, communication, multitasking, and organizational skills
- Proficiency in MS Office (Outlook, Word, Excel)
- High School Diploma (or equivalent)
What We Offer
- Competitive salaries and bonus potential
- Company-paid health insurance
- Paid holidays, vacations, and sick time
- 401K with employer match
- Professional growth and career progression opportunities
- Respectful culture and work/family life balance
- Community service commitment
- Supportive teammates and a rewarding work environment
What To Expect (Application Process)
- 30-Minute Phone Screen, Online Assessments, and Interview(s)
Salary Range
The expected pay range for this position is $75,000.00 to $100,000.00 per year, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Senior Account Manager (Fully Remote Opportunity) in Lancaster employer: Insurance Office of America
Contact Detail:
Insurance Office of America Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager (Fully Remote Opportunity) in Lancaster
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who might know about opportunities at companies like ours. A personal referral can make all the difference in landing that interview.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge and industry trends. We want to see that you’re not just experienced but also passionate about staying ahead in the game. Show us you’re the subject matter expert we need!
✨Tip Number 3
Practice your communication skills! As a Senior Account Manager, you'll need to convey complex information clearly. Try mock interviews with friends or use online resources to refine your pitch and responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Senior Account Manager (Fully Remote Opportunity) in Lancaster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your relevant experience in commercial lines and any specific achievements that align with the job description. We want to see how you can bring value to our team!
Show Off Your Skills: Don’t hold back on showcasing your skills! Mention your active P&C license and any designations like CISR or CIC. We’re looking for someone with strong analytical and problem-solving abilities, so let us know how you've used these in your previous roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. Remember, we appreciate a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details about the position there!
How to prepare for a job interview at Insurance Office of America
✨Know Your Stuff
Make sure you brush up on your knowledge of commercial lines and the specific needs of clients in this sector. Familiarise yourself with common issues and solutions, as well as any recent changes in regulations or market trends that could impact your role.
✨Showcase Your Experience
Prepare to discuss your previous roles in detail, especially your experience managing accounts and resolving complex issues. Use specific examples to demonstrate how you've successfully retained clients and handled challenging situations in the past.
✨Communicate Clearly
Since this role requires excellent communication skills, practice articulating your thoughts clearly and concisely. Be ready to explain your approach to customer service and how you ensure transparency and responsiveness in your communications.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company’s culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
