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- Tasks: Support the account team with administrative tasks and customer service in a remote setting.
- Company: Join a leading insurance firm with a commitment to diversity and inclusion.
- Benefits: Enjoy competitive salary, health insurance, paid time off, and 401K matching.
- Why this job: Make a difference in a supportive environment while developing your professional skills.
- Qualifications: 2+ years in the industry or 5+ years in customer service; strong communication skills required.
- Other info: Flexible remote work culture with opportunities for career growth and community service.
The predicted salary is between 40000 - 48000 £ per year.
Join to apply for the Account Associate – Commercial Insurance (Remote) role at Insurance Office of America.
Work Mode: Remote (Southeastern US Only) | Location: Longwood, FL | Book Focus: General, Contractors, Construction.
About the Role: Assist the account team in completing daily administrative tasks, recurring customer service tasks, and meeting production and quality performance requirements. Ensure no liability from errors or omissions.
Key Responsibilities
- Team Support: Assist in directing day‑to‑day activities of Team Support/Receptionist and Account Assistant.
- Office Support: Assist with general office tasks and administration.
- Policy Processing: Handle endorsements, audits, cancellations, reinstatements, policy releases, check requests, invoices, finance agreements, summaries, loss runs, MVRs, ID cards, certificates, and binders.
- Task Management: Identify and reconcile billing inaccuracies, review policy forms, prepare submissions, online rating, proposals, AOR letters, and support new/renewal business workflows.
- Data Management: Maintain accurate and up-to-date data in agency systems.
- Activity Monitoring: Ensure timely completion of tasks and activities.
- Communication: Keep the account team informed of workload status and any issues.
- Service Excellence: Provide proactive and responsive service.
- Performance Monitoring: Ensure productivity and quality standards are met.
- Promote Culture: Participate in team building and promote a positive work environment.
- Continuous Improvement: Seek and adopt best practices.
- Compliance: Stay updated on company policies and procedures.
- Professional Development: Enhance technical skills and industry knowledge.
- Relationship Building: Foster positive relationships with colleagues and leadership.
- Champion IOA Values: Demonstrate integrity and leadership.
Ideal Candidate Qualifications
- 2+ years of industry experience, OR 5+ years of related experience in customer service.
- Thorough knowledge of insurance brokerage and client needs.
- Required active licensing.
- Strong analytical, problem‑solving, and decision‑making skills.
- Exceptional customer service, communications, multitasking, and organizational skills.
- Proficiency in MS Office (Outlook, Word, Excel).
- High School Diploma (or equivalent).
What We Offer
- Competitive salaries and bonus potential.
- Company‑paid health insurance.
- Paid holidays, vacations, and sick time.
- 401K with employer match.
- Professional growth and career progression opportunities.
- Respectful culture and work/family life balance.
- Community service commitment.
- Supportive teammates and a rewarding work environment.
Application Process
- 30‑Minute Phone Screen, Online Assessments, and Interview(s).
Salary Range: $50,000–$60,000 annually, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Account Associate- Commercial Insurance (Remote) employer: Insurance Office of America
Contact Detail:
Insurance Office of America Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Associate- Commercial Insurance (Remote)
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the hunt for an Account Associate role. A friendly chat can lead to insider info or even a referral!
✨Tip Number 2
Prepare for those interviews! Research common questions for account associate roles and practice your responses. We want you to shine when discussing your customer service skills and how you handle administrative tasks.
✨Tip Number 3
Show off your tech skills! Make sure you're comfortable with MS Office and any other tools mentioned in the job description. Being tech-savvy can set you apart from the competition.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Account Associate- Commercial Insurance (Remote)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Associate role. Highlight your relevant experience in customer service and insurance, and show us how you can support our team effectively.
Showcase Your Skills: We want to see your analytical and problem-solving skills shine through! Use specific examples from your past experiences to demonstrate how you've tackled challenges and provided excellent service.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you're a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Insurance Office of America
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of commercial insurance and the specific responsibilities of an Account Associate. Familiarise yourself with common terms and processes like endorsements, audits, and policy processing. This will show that you're serious about the role and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer service, be prepared to share examples of how you've successfully handled customer inquiries or resolved issues in the past. Think of specific situations where you demonstrated exceptional communication and problem-solving skills, as these are key to excelling in this position.
✨Demonstrate Team Spirit
The job requires a lot of teamwork, so highlight your ability to work well with others. Share experiences where you contributed to a positive team environment or helped colleagues achieve their goals. This will show that you can promote a respectful culture and support your teammates effectively.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or opportunities for professional development. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
