Regional Team Leader

Manage and develop a high-performing team to deliver exceptional customer service and achieve positive outcomes. Collaborate with key stakeholders and drive process improvements to enhance efficiency and ensure compliance with NFU Mutual standards. Hybrid role with up to 60% homeworking and 40% in the Glasgow office after initial onboarding. About the role As a Regional Team Leader for the Commercial Underwriting Team, you\’ll have the opportunity to manage and develop a dedicated team committed to delivering exceptional service and achieving outstanding results. Your primary responsibility will be to support your team members in reaching high performance standards, meeting service level agreements, and adhering to regulatory requirements. You\’ll support an engaging and motivated environment where your team can thrive. You’ll play a crucial role recruiting, coaching, and developing your team to ensure they have the skills and behaviours needed to deliver consistent, first-class service. This includes planning, prioritising, and monitoring performance targets, and communicating effectively to meet the objectives of the wider Regional Commercial Underwriting Team. In this role, you’ll also build and maintain effective working relationships with key stakeholders, including team members, the wider Regional Commercial Underwriting teams, Agents, and other NFU Mutual departments. About you You’re a results-driven leader with a proven track record of achieving KPIs and objectives. Your ability to build and maintain effective working relationships is second to none, and you’ll have a strong background in people and operational management. You’re committed to creating a high-performing environment where individuals feel supported, motivated, and accountable and use strong communication and collaboration skills to bring people with you. You’ll bring experience in coaching, training, and providing constructive feedback, with a knack for identifying and implementing process improvements. While knowledge of general insurance is desirable, your strengths lie in problem-solving, time management, and effective communication. You’ll also: Set clear goals for yourself and your team, using your time management skills to prioritise effectively and ensure consistent progress against targets. A track record of leading change with confidence, driving continuous improvement that delivers real impact. Strong problem-solving skills paired with hands-on experience in operational management, enabling you to tackle challenges and optimise performance. Use performance data and insights to make informed decisions, drive improvements, and adapt plans where needed to stay on track. Communicate with impact—whether giving feedback, leading performance conversations, or aligning your team to wider business goals—and always encourage open dialogue. Benefits and Rewards When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including: Salary £43,550 per annum. Annual bonus (up to 17.5% of salary). Contributory pension scheme, up to 20%, including your 8% contribution. 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme. A Family Friendly policy that helps you balance your work and family responsibilities. Access to savings at High Street brands, travel and supermarkets. £20 contribution to a monthly gym membership – subject to T&Cs. Health and wellbeing plan – cashback for dentist, opticians, physio and more. Access to voluntary benefits, including health assessments, private medical insurance and dental insurance. Employee Volunteering – volunteer in the community for one day each year. Unlimited access to Refer a Friend £500 bonus scheme. Life Assurance cover of 4 x salary. Employee discounts of 15% on a range of NFU Mutual insurance policies. Working at NFU Mutual We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future. #J-18808-Ljbffr