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For Companies At a Glance
- Tasks: Lead IT support, ensuring seamless operations and user satisfaction across global teams.
- Company: Join a leading voice in global specialty (re)insurance journalism.
- Benefits: Competitive pay, comprehensive benefits, and opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real impact in the industry.
- Qualifications: Experience in IT support or service delivery; strong communication skills required.
- Other info: Enjoy hybrid working conditions and a smart casual dress code.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Insurance Insider International is a leading voice in global specialty (re)insurance journalism. Renowned for its deep industry insights, investigative reporting, and exclusive market intelligence, the company serves professionals who need to stay ahead of trends and developments in underwriting, broking, and capital markets. Working within this organization means joining a team driven by editorial excellence, data-driven analysis, and a culture of innovation.
Key Responsibilities
- Lead and coordinate our IT support function, working closely with our Managed Service Provider (MSP), to ensure seamless global IT support while driving service improvement, cyber hygiene, system reliability, and user satisfaction.
- Take day-to-day ownership of IT support operations, supporting teams in London, New York, and Bulgaria.
- Provide additional hands-on support to our London team.
- Work with our MSP for escalation management for complex issues.
- Work alongside our MSP to administer Microsoft technologies including Windows OS, Windows Server, Active Directory/Entra, Office 365, and Teams / Intune.
- Support IT security practices, patching, and compliance alongside training.
- Oversee IT assets, hardware, software, and life cycles.
- Manage and configure endpoint security tools.
- Own and manage IT onboarding & offboarding processes to ensure smooth user experience.
- Assist with growth plans around user management, hardware requirements, and policy management.
- Work with the IT Director on reviewing, managing and supporting the implementation of AI use across the business.
- Collaborate with the IT Director on IT service delivery improvements, support processes, and operational projects as we grow globally.
You’ll get hands-on with:
- Microsoft 365 suite (Exchange Online, SharePoint, Teams, OneDrive)
- Azure / Entra, Intune, and Endpoint Manager for identity and device management
- Windows 11 and macOS devices across all regions
- Endpoint Security (Defender for Endpoint, Threatlocker/Cloudguard), MFA, and phishing prevention systems
- Docusign / SharePoint / Slack, Zoom, Teams, Salesforce, Asana / Adobe Suite / Sage
- Cloud storage and backup systems
Experience / Person
This opportunity is well-suited for someone currently in a Senior IT Support Engineer, IT Support Lead, or Junior IT Support Manager role ready to step up, or someone starting their career in IT management looking for a change. Successful candidates will have previous experience in an IT support or service delivery role or similar.
Knowledge: Outstanding working technical knowledge of MS Office suite / Entra & Exchange administration; macOS knowledge beneficial. Salesforce knowledge beneficial.
AI Experience: Experience with Co-Pilot, Chat-GPT, or other AI platforms beneficial but not essential.
Communication Skills: Excellent communication and presentation skills, with the ability to convey information clearly and concisely to all levels across the business.
Attention to Detail: High level of accuracy.
Stakeholder Engagement: Ability to build effective relationships with internal and external stakeholders. Positive proactive can-do work ethic. Ability to work autonomously. Ability to prioritise across many different tasks. To have a friendly, approachable and collaborative attitude to work. To be flexible, adaptable and a self-motivated worker.
Why Join Us?
Insurance Insider offers a dynamic work environment where your contributions are valued and celebrated. We provide competitive compensation, comprehensive benefits, and opportunities for professional growth. Join us to be a part of a team that is dedicated to excellence and making a difference in how businesses communicate.
Working Conditions
Work hours – 9am – 5:30. Dress Code: Smart casual. Hybrid working conditions.
IT Support Manager in Wolverhampton employer: Insurance Insider
Contact Detail:
Insurance Insider Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Manager in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know someone at Insurance Insider. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding of Microsoft technologies. We want you to shine when discussing your experience with tools like Azure and Office 365!
✨Tip Number 3
Show off your problem-solving skills during interviews. Think of examples where you've tackled IT issues head-on, especially in a team setting. We love candidates who can demonstrate a proactive approach!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our awesome team at Insurance Insider.
We think you need these skills to ace IT Support Manager in Wolverhampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Manager role. Highlight your technical knowledge, especially with Microsoft technologies, and any experience you have in managing IT support functions.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about IT support and how your previous roles have prepared you for this position. Don’t forget to mention your proactive approach and ability to work autonomously.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application showcases your ability to convey information clearly. Use concise language and structure your application well to demonstrate your attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Insurance Insider
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft technologies like Windows OS, Active Directory, and Office 365. Be ready to discuss how you've used these tools in past roles and how they can benefit the company.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex IT issues you've resolved in the past. Highlight your experience with escalation management and how you collaborated with Managed Service Providers to improve service delivery.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms. Since you'll be working with various teams globally, being able to convey information clearly is crucial. Think about how you can demonstrate your communication skills during the interview.
✨Emphasise Your Collaborative Spirit
Insurance Insider values teamwork, so be ready to share experiences where you've successfully worked with others. Discuss how you build relationships with stakeholders and how you approach collaboration in a hybrid work environment.