At a Glance
- Tasks: Manage key client accounts, driving subscription growth and engagement.
- Company: Join Insurance Insider, a leader in insurance insights and analysis.
- Benefits: Competitive salary, hybrid working, 25 days holiday, and career development.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Be a trusted partner to top insurers and make a real impact.
- Qualifications: Proven B2B account management experience and strong communication skills.
The predicted salary is between 50000 - 65000 £ per year.
About Insurance Insider
Insurance Insider is the leading provider of insights and analysis for the world's top insurers, distributors, service providers, and investors. Since 1996, we've been helping clients uncover new business opportunities and protect against risks through our exclusive news, deep analysis and actionable insights on the insurance market. Our coverage extends across the London market, global (re)insurance market, insurance-linked securities market and US property and casualty market.
About the Role
The Strategic Account Manager is responsible for retaining and growing subscription revenue across Insurance Insider's most valuable client portfolio. Reporting to the Head of Account Management, you will act as a trusted partner to senior stakeholders within key accounts – protecting recurring revenues, driving engagement, and identifying expansion opportunities across our suite of market intelligence products.
Reporting Line & Team
Reports to the Head of Account Management within the Subscriptions Sales team. Works closely with Editorial, Product, and Marketing functions. No direct reports.
Key Responsibilities:
- Own the full renewal lifecycle across an assigned book of business, maintaining a 90-day pipeline and ensuring no contract reaches renewal without a clear plan.
- Build multi-threaded stakeholder relationships across key accounts, mapping decision-makers, budget owners, and day-to-day champions.
- Identify and execute expansion opportunities — additional licences, cross-sell into new product lines, and upsell into higher-tier subscriptions.
- Run structured discovery conversations to uncover evolving client needs and tailor value propositions by persona (C-suite to end user).
- Lead renewal and expansion negotiations, anchoring on value and holding price under pressure while preserving the client relationship.
- Maintain accurate 30/60/90-day commercial forecasts and CRM records; provide regular pipeline and account health updates to the management team.
- Develop and deliver onboarding and engagement plans for new stakeholders within key accounts.
- Act as the voice of the customer internally — feeding insight back to Editorial, Product, and Marketing to shape offerings.
Skills & Experience:
Essential
- Proven track record in B2B account management, client success, or subscription sales (professional services, media, or SaaS preferred).
- Experience managing a multi-million pound book with demonstrable renewal and expansion results.
- Commercially driven; skilled in value-based negotiation with C-suite and Director-level stakeholders.
- Excellent written and verbal communication to a senior executive standard.
- Structured and organised with strong CRM discipline; familiarity with a sales methodology (e.g. Challenger, MEDDIC).
Desirable
- Experience in insurance, reinsurance, or financial services.
- Familiarity with Salesforce and usage/consumption data analytics.
- Experience mentoring peers within a sales team.
Key Performance Indicators:
- Net Revenue Retention (NRR)
- Logo retention rate
- Expansion revenue generated
- Forecast accuracy
- Customer satisfaction / NPS
- CRM data quality & pipeline hygiene
Competencies & Behaviours:
- Commercial Acumen
- Problem-Solving
- Stakeholder Management
- Collaboration & Team Impact
- Consultative Selling
- Adaptability
What We Offer:
- Competitive base salary plus performance-based commission.
- Hybrid working: 2 days in our central London office, 3 days remote.
- 25 days' holiday plus bank holidays; pension scheme; private healthcare.
- Career development through the Growth Blueprint competency framework.
Equal Opportunities
Insurance Insider is committed to building a diverse, equitable, and inclusive workplace. We welcome applications from all backgrounds and are committed to making reasonable adjustments throughout our hiring process. If you require any accommodations, please let us know.
Strategic Account Manager in London employer: Insurance Insider
At Insurance Insider, we pride ourselves on being a leading provider of insights in the insurance sector, offering a dynamic work environment that fosters collaboration and innovation. As a Strategic Account Manager, you will benefit from a competitive salary, performance-based commission, and a hybrid working model that promotes work-life balance, all while contributing to a diverse and inclusive culture that prioritises employee growth through our comprehensive development framework.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Manager in London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Insurance Insider). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Insurance Insider. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Strategic Account Manager in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Insurance Insider.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Insurance Insider. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Insurance Insider
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Insurance Insider to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Insurance Insider, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Insurance Insider's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
