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- Tasks: Lead CRM enhancements and translate business needs into actionable requirements.
- Company: Join a global leader in commercial operations with a focus on innovation.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by optimising CRM systems and driving business success.
- Qualifications: Experience in business analysis and CRM platforms like Salesforce.
- Other info: Collaborative environment with a focus on continuous improvement and career development.
The predicted salary is between 36000 - 60000 £ per year.
The Senior Business Analyst – Global Commercial Platforms is the primary business-facing representative for complex commercial enhancements and the operational custodian of CRM business documentation. Operating under the ownership and governance of the Global Commercial Platform Principal, the role ensures that CRM business documentation is created, maintained, and governed in line with defined standards, compliance requirements, and system expectations. The role ensures business needs are translated into clear, value-led enhancement requirements and that business intent is protected through refinement.
We’re looking for:
- A strategic thinker with the ability to connect business needs to platform capabilities.
- A skilled facilitator who can lead cross-functional workshops and drive alignment across diverse stakeholder groups.
- A proactive collaborator who thrives in fast-paced environments and can manage ambiguity with confidence.
- A detail-orientated analyst who understands CRM systems, data flows, and the importance of accurate, actionable outputs.
- A communicator who can clearly document requirements from Business to IT and potentially process guides for training handover.
Responsibilities:
- Represent the business for strategic and cross-functional CRM enhancements, translating commercial needs into clear, structured enhancement requests, explicitly defining business problem & pain points, desired outcomes & success metrics, and expected business value and impact.
- Facilitate solution refinement through collaboration with IT, Business stakeholders and platform teams.
- Facilitate cross-functional workshops for needs analysis and solution refinement.
- Maintain deep knowledge of end-to-end sales & marketing processes and CRM workflows.
- Review acceptance criteria and test scripts to ensure they reflect business expectations, processes, and real-world usage.
- Validate that delivered solutions continue to address the original business problem and value proposition.
- Operate and maintain the CRM documentation framework owned by Global Commercial Platform Principal.
- Create, update & retire CRM business documentation in line with defined standards, including SOPs, Work Instructions, QRGs.
- Ensure all documentation meets governance, audit, and system requirements.
- Identify recurring themes, gaps, inefficiencies in commercial processes, CRM usage, and documentation for continuous improvement.
- Provide structured insights to the Global Commercial Platform Principal to inform CRM roadmap evolution and prioritisation.
Education and Experience:
- Bachelor’s degree in business, Information Systems, or a related field (or equivalent experience).
- Demonstrated experience in business analysis, ideally within commercial operations, CRM, or enterprise platforms.
- Proven experience leading cross-functional initiatives and workshops.
- Proven experience creating and maintaining business and system documentation.
- Experience with CRM platforms (e.g., Salesforce).
Skills/Competencies:
- Strategic thinker with the ability to connect business needs to platform capabilities.
- Strong facilitation and stakeholder engagement skills across global and cross functional teams.
- Expertise in CRM documentation governance and version control processes.
- Ability to collaborate with process owners to produce audit-ready documentation.
- Excellent analytical and problem-solving abilities.
- Familiarity with Agile Methodologies and tools such as Jira and Polarion.
- Deep understanding of CRM Platforms (e.g., Salesforce) and sales processes.
Physical Requirements:
- Location - United Kingdom.
- Travel requirements: Occasional for team collaboration.
Senior Business Systems Analyst - CRM (Remote) employer: Insulet
Contact Detail:
Insulet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Systems Analyst - CRM (Remote)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Business Systems Analyst role. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to CRM systems and business analysis. We recommend doing mock interviews with friends or using online platforms to get comfortable articulating your experience and skills.
✨Tip Number 3
Showcase your expertise! Create a portfolio that highlights your previous projects, especially those involving CRM enhancements and documentation. This will give potential employers a clear view of your capabilities and how you can add value.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Senior Business Systems Analyst - CRM (Remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Business Systems Analyst - CRM. Highlight your experience with CRM systems, business analysis, and any relevant projects that showcase your strategic thinking and facilitation skills.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've translated business needs into actionable requirements and how you've collaborated with cross-functional teams in the past.
Showcase Your Communication Skills: Since clear documentation is key in this role, make sure your application reflects your ability to communicate effectively. Use concise language and structure your documents well to demonstrate your attention to detail.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Insulet
✨Know Your CRM Inside Out
Make sure you have a solid understanding of CRM systems, especially the one mentioned in the job description, like Salesforce. Brush up on how these platforms work and be ready to discuss how you've used them in past roles to drive business value.
✨Prepare for Cross-Functional Collaboration
Since this role involves leading workshops and engaging with diverse stakeholders, think of examples where you've successfully facilitated discussions or driven alignment across teams. Be ready to share your approach to managing different perspectives and achieving consensus.
✨Showcase Your Analytical Skills
Be prepared to demonstrate your analytical abilities by discussing how you've identified gaps or inefficiencies in processes before. Bring specific examples of how your insights led to improvements, and be ready to talk about the metrics you used to measure success.
✨Master the Documentation Game
As documentation is key in this role, come equipped with examples of how you've created or maintained business documentation in the past. Highlight your attention to detail and any experience you have with governance and version control processes to show you're up to the task.
