Product Owner, Manager - Digital CX (Hybrid)

The Product Owner, Manager will be responsible for developing and commercializing new products and line extensions for Insulet's Digital Customer Experience. The successful leader will have experience leading digital product management for global connected products, with the ability to translate business goals into high-impact product initiatives. Informed by deep understanding of customer needs, competitive dynamics in the market, and technology constraints and opportunities, he/she/they will develop and lead the execution of a roadmap that positions Insulet for sustained market leadership.

Responsibilities:

• Cultivate deep understanding of customer needs, competitive dynamics, and market opportunities.
• Lead teams through data-driven processes to test commercial viability and technical feasibility, and then translate learnings into business cases informed by clear roadmaps and global platform execution plans.
• Develop and articulate a clear vision for products and lead execution of the integrated roadmap to achieve enterprise and franchise level goals.
• Own full product lifecycle, guiding trade-offs and release plans for new features, launches in new global markets, in-market sustaining activities, and technical debt retirement.
• Define integrated release targets & scope, value proposition & delivery to drive growth, provide customers with cadence of new innovations, and maximize return on investment.
• Responsible for on-market product performance, including but not limited to market share, retention, product complaints, etc.
• Accountable to build and deliver business cases.
• Lead execution and release of product initiatives with technology teams, medical, regulatory, manufacturing and other teams across Insulet to lead on-budget, on-time cross-functional execution to realize value and advance Insulet’s mission.
• Collaborate with Product Marketing Managers to shape integrated launch strategy for global products.
• Collaborate with other product managers to establish processes and best practices for Product Management and Product Owners at Insulet.
• Coordinate on architecture and scalability requirements and guide investment timing.
• Create bottom-up planning for annual & strategic plans.
• Coordinate medical & scientific input & review.
• Collaborate on franchise roadmap and priorities in relation to enterprise-wide strategies.

Key Decision Rights:

• Decisions related to product strategy, including setting product roadmap and defining feature sets.
• Decisions related to priority of product features and improvements.

Required Leadership Skills & Behaviors:

• A passionate, inspirational leader who leads with an enterprise mindset, challenges the status quo, and can align the organization behind a clear vision and strategy.
• Has strong emotional intelligence and ability to engage and lead others through change to advance new ways of working.
• Experience guiding high performance teams, driving accountability, empowerment, customer centricity and collaboration across functions and teams.

Required Skills and Competencies:

• Customer-obsessed mindset with ability to translate customer insight into product vision and lead execution to achieve franchise goals.
• Strong business acumen and passion for delivering impact by executing world-changing technologies.
• Strong market sensing, customer intimacy translated into customer needs and achievable product requirements; instinctively a data-driven decision maker.
• An enterprise-level thinker and leader in decision making.
• Strong ability to influence, interact, and lead globally.
• Strong cross-functional leader, able to bring out the best in cross-functional colleagues to guide swift, effective trade-offs and decision-making.
• Ability to translate complex strategies into high impact tactical initiatives with strong project management.
• Ability to work cross functionally to develop and realize business case for investments anchored in customer needs, how to realize that globally, and deliver against business case.
• Ability to translate business cases into a roadmap informed by technical constraints, balancing technical with desired business outcomes.
• Role model cross functional collaboration and agility.
• Enterprise mindset (understands impact of their decision on other functions and products).
• Ability to Lead without Authority.
• Ability to guide difficult cross functional decisions and achieve value-maximizing outcomes.
• Strong communication skills - written and oral.

Education and Experience:

• Demonstrated experience in a Product Management/Owner position.
• Bachelor’s degree in engineering, Marketing, or Business preferred.
• Experience with medical device product management, with deep knowledge of regulatory & quality requirements globally, preferred.
• Experience developing and commercializing connected products/line extensions preferred.
• Experience leading end-to-end product management.
• Diabetes experience or knowledge a plus.

Travel is estimated at NOTE: This position is eligible for hybrid working arrangements and requires on-site work from an Insulet office at least three (3) days per week.