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- Tasks: Adapt and deliver engaging training for sales systems across international teams.
- Company: Join Insulet, an innovative medical device company transforming diabetes management.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing sales effectiveness and user experience.
- Qualifications: Experience in training, strong CRM skills, and a passion for continuous improvement.
- Other info: Dynamic role with travel opportunities and a collaborative global team.
The predicted salary is between 50000 - 60000 ÂŁ per year.
We are seeking a highly motivated, enthusiastic, and experienced Sales Excellence Systems Training professional to join the International Training Development and Adaptation Team. The International Sales Systems Training Support Specialist plays a pivotal role in strengthening Sales Systems user experience, adoption, and overall effectiveness across International Commercial field and support teams. In this role, you will adapt training materials provided by the Global Commercial Operations Excellence team to meet international and local country’s needs. You will be responsible for delivering training directly to regional and in‑country Capability Sales Trainers, ensuring they are fully equipped to train their respective teams. A key component of this position is evaluating training effectiveness, assessing adoption levels, reviewing adherence to processes, and identifying opportunities for improvement. You will work closely with stakeholders at all levels within the Commercial organisation to enhance CRM usage, address adoption challenges, build competency, and support ongoing system enhancements. Through these efforts, you will help drive improved sales effectiveness and ensure compliance with company standards.
Responsibilities
- Adapt Global Training: Localise training materials from Global Commercial Operations Excellence and Global Selling & Clinical Training teams, adjusting for regulatory needs, translation, local processes, and cultural differences.
- Deliver Training: Facilitate CRM training sessions—including onboarding—and collaborate with regional and country Capability Trainers to ensure consistent delivery.
- Develop CRM Ambassadors: Coach and support CRM Ambassadors to strengthen local training quality and peer‑to‑peer enablement.
- Provide Ongoing Enablement: Work with the International Adaptive Instructional Designer to create refresher training and updates aligned with new features and best practices.
- Evaluate Training Impact: Use surveys, feedback, adherence reports, and competency reviews to measure effectiveness. Identify gaps and partner with Capability Training Managers and Commercial leaders to maintain standards.
- Gather Local Insights: Identify regional needs and opportunities that inform future sales enablement and system enhancements.
- Assess Training Needs: Regularly review system knowledge gaps and recommend targeted training.
- Lead In‑Market Support: Support the CRM Ambassador Program, improve onboarding effectiveness, and act as the liaison between commercial teams and Global Commercial Operations Excellence.
- Oversee Dashboards: Review international dashboards and share performance insights with regions and countries.
- Drive Continuous Improvement: Stay current on industry trends and recommend enhancements to sales effectiveness systems.
Required Leadership/Interpersonal Skills & Behaviours
- Strong project management capabilities, with proven ability to prioritise and manage multiple initiatives simultaneously.
- Demonstrated leadership in training and coaching, particularly in developing and supporting sales teams.
- Effective change leader, skilled at guiding teams through new processes and systems to ensure smooth adoption and sustained engagement.
- Highly collaborative, able to work seamlessly within a global matrix organisation and adapt training approaches to diverse cultures and learning styles.
Required Skills and Competencies
- Strong CRM expertise within sales environments, with the ability to support adoption and drive effective system use.
- High proficiency in Microsoft Office, including PowerPoint, Excel, and Word, with the ability to create clear, impactful training materials.
- Strong analytical and problem‑solving skills, with the ability to interpret data and translate insights into actionable improvements.
- Commitment to continuous improvement, staying current on industry trends and best practices to enhance user experience and training effectiveness.
Education and Experience
- University degree, or comparable qualification from an accredited institution is preferred within a relevant field—such as organisational development, instructional design, or management.
- Ideally demonstrated experience in the med‑tech or pharmaceutical industry, with a proven track record in a sales or training capacity.
- Experience in leading change initiatives, particularly those involving technology adoption and user training, is preferred but not essential.
Additional Information
- The position is hybrid from our London Hammersmith office. Travel is estimated at 25% but will flex depending on business needs.
- Fluency in English is required, other European languages (French/ German/Spanish) will be an advantage.
International Sales Systems Training Support Specialist (Hybrid) employer: Insulet
Contact Detail:
Insulet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land International Sales Systems Training Support Specialist (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the role.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Tailor your responses to show how you align with their mission, especially in enhancing sales systems and training effectiveness.
✨Tip Number 3
Practice your presentation skills! Since this role involves delivering training, being able to communicate clearly and confidently is key. Consider doing mock presentations with friends or family.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position and keeping you top of mind for the hiring team.
We think you need these skills to ace International Sales Systems Training Support Specialist (Hybrid)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in training and sales systems. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Your Enthusiasm: Let your passion for training and development shine through in your application. We love candidates who are genuinely excited about helping others succeed, so share why you’re keen on this role and what drives you.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Insulet
✨Know Your CRM Inside Out
Make sure you have a solid understanding of CRM systems, especially the one used by the company. Familiarise yourself with its features and how it enhances sales effectiveness. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Tailor Your Training Approach
Since the role involves adapting training materials, think about how you would localise content for different cultures and regulatory needs. Prepare examples of how you've done this in the past or how you would approach it in this new position.
✨Showcase Your Project Management Skills
Be ready to discuss your experience in managing multiple initiatives simultaneously. Highlight specific projects where you successfully prioritised tasks and led teams through change, as this is crucial for the role.
✨Prepare for Behavioural Questions
Expect questions that assess your leadership and interpersonal skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how you've guided teams through new processes and ensured smooth adoption.