Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support NHS stakeholders and manage contracts to enhance customer success with Insulet.
- Company: Insulet is a leading medical device manufacturer focused on innovative diabetes solutions.
- Benefits: Enjoy 100% remote work options and flexible arrangements, plus opportunities for occasional travel.
- Why this job: Join a fast-growing company making a real impact in healthcare while developing your skills.
- Qualifications: A-Level or equivalent; customer service experience and NHS knowledge preferred.
- Other info: Be part of a dynamic team dedicated to improving lives through technology.
The predicted salary is between 30000 - 42000 £ per year.
Insulet is an innovative manufacturer of medical devices, and our goal is to help people with diabetes live their life with freedom. We are the developer and manufacturer of the Omnipod Insulin Management System, and our technology has already helped thousands of people living with diabetes. The Commercial Support Assistant will be responsible for the efficient and professional delivery of administrative processes to support the Commercial function, as well as providing support to external NHS stakeholders throughout their end-to-end Insulet journey. The successful candidate will be a process driven and detail oriented individual, responsible for contract administration and the delivery of customer facing support across the UK with the aim of driving revenue, growth and customer success with Insulet and Omnipod therapy.
Responsibilities
- Acting as the interface between Sales, Customer Care and Commercial from an NHS stakeholder perspective in assigned accounts, both payer and clinical.
- Managing and hosting regular review meetings with key NHS stakeholders in assigned accounts, both payer and clinical, managing relationships and supporting them with their Insulet end to end journey.
- Working cross functionally where needed to support the end-to-end customer journey.
- Managing end-to-end NHS purchasing contracts execution, via regular monitoring to ensure validity, tracking renewal requirements on a weekly/ ad hoc basis.
- Responsible for obtaining, implementing and managing financial year-end, contract renewals and all implementation activities in assigned accounts.
- End-to-End contract administration as required.
Key Decision Rights
- First point of contact for commercial customer account queries from external and internal stakeholders.
Required Leadership/Interpersonal Skills & Behaviours
- Strong interpersonal communication, both oral and written.
- Self-starter who needs minimal direction; extremely flexible and personable.
Required Skills and Competencies
- Fluent in English (Dutch and / or French a bonus).
- Professional meeting skills (Virtual and F2F).
- Experience in Customer Service / Stakeholder Account Management is an advantage.
- Conflict resolution.
- Prioritization and time management.
- Process driven approach.
- Detail orientated.
- Experience with Salesforce.com is an advantage.
Education and Experience
- A-Level or equivalent qualification.
- Prior industry/commercial experience desired.
- Knowledge and experience of the NHS, service delivery and current pathways is desired.
- Proficiency with Microsoft suite, especially MS Excel, MS Outlook & MS Teams.
Additional Information
- This position is eligible for 100% remote working arrangements in the UK (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired).
- Occasional business travel may be required to Insulet regional locations for internal business meetings as and when required (no more than quarterly).
Commercial Support Assistant – UK employer: Insulet
Contact Detail:
Insulet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Support Assistant – UK
✨Tip Number 1
Familiarise yourself with the NHS structure and processes. Understanding how the NHS operates and the key stakeholders involved will give you an edge in discussions and meetings, making you a more effective Commercial Support Assistant.
✨Tip Number 2
Brush up on your Salesforce.com skills. Since experience with this platform is an advantage, being proficient can help you manage customer accounts and contracts more efficiently, showcasing your readiness for the role.
✨Tip Number 3
Practice your professional meeting skills, both virtual and face-to-face. Being able to confidently host and manage meetings with NHS stakeholders will demonstrate your strong interpersonal communication abilities, which are crucial for this position.
✨Tip Number 4
Highlight your detail-oriented approach in conversations. Since the role requires meticulous contract administration and tracking, emphasising your ability to manage details effectively will resonate well with the hiring team.
We think you need these skills to ace Commercial Support Assistant – UK
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Commercial Support Assistant position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your customer service experience, communication skills, and any familiarity with the NHS or Salesforce.com.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for Insulet and the Commercial Support Assistant position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Insulet
✨Understand the Company and Its Products
Before your interview, make sure you research Insulet and its Omnipod Insulin Management System. Understanding the company's mission and how their products help people with diabetes will show your genuine interest and commitment to the role.
✨Highlight Your Interpersonal Skills
Given the importance of communication in this role, be prepared to discuss your interpersonal skills. Share examples of how you've successfully managed relationships with stakeholders or customers in previous positions.
✨Demonstrate Your Process-Driven Approach
Since the role requires a detail-oriented and process-driven individual, come prepared with examples of how you've implemented processes in past roles. Discuss how these processes improved efficiency or customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and conflict resolution skills. Think of specific situations where you had to manage a difficult stakeholder or resolve a conflict, and explain how you handled it effectively.
