At a Glance
- Tasks: Lead global optimisation of employee services and manage vehicle lifecycle for seamless operations.
- Company: Dynamic company focused on innovation and employee experience.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Join a collaborative environment with a focus on continuous improvement.
- Why this job: Make a real impact by enhancing processes and supporting global teams.
- Qualifications: 4+ years in Process Excellence or Global Operations; degree in a numerate subject.
The predicted salary is between 50000 - 65000 £ per year.
The Senior Specialist, Process Excellence is a standalone technical and operational lead responsible for the day‑to‑day management, documentation, and global optimization of employee‑facing services across all Insulet geographies.
Key Responsibilities
- Global Fleet Service Management
- End‑to‑End Lifecycle Coordination: Manage the full lease lifecycle, from initial vehicle selection and procurement through to contract conclusion and return.
- Operational Continuity: Execute the vehicle "swap-over" process to ensure zero downtime for field employees and manage end‑of‑lease returns to minimize financial recharges.
- Vendor & Policy Governance: Lead the day‑to‑day KPI management of global leasing partners and support HR in the governance of Global Fleet Policies.
- Global Blueprinting: Maintain and update the "Global Service Blueprint" for Fleet operations to ensure consistency in employee experience and data integrity across regions.
- Compliance, Audit & Data Integrity for Fleet Cross‑Border Payroll Integration: Establish and oversee the audit rhythm between Fleet data, Payroll, and Finance for all jurisdictions.
- Taxation & Deduction Oversight: Ensure Benefit‑in‑Kind (BiK) taxation and local fringe benefit deductions are applied accurately across global regions, with a specific focus on GSA compliance.
- Data Stewardship: Act as the "single source of truth" for service data, providing reporting on financial performance, safety, and carbon footprint to the Global Executive Team.
- Technology Utilization: Support the implementation and daily use of digital tools (e.g., Fleet Management Systems) to automate administrative tasks.
- GSA Business Operations Support
- Operational Hub: Provide dedicated support for GSA business operations, ensuring that external documents and requests are processed timely and accurately within Insulet.
- Cross‑Functional Partnership: Act as the primary bridge between regional teams, HR, Payroll, Finance to facilitate the smooth flow of operational data and documentation.
- Process Design: Work with regional teams and corporate functions to document and streamline GSA‑specific processes, reducing manual friction while ensuring local market necessities are met.
Minimum Requirements
- Experience: 4+ years in Process Excellence, Global Operations, Consulting, or Business Systems Design.
- Technical Skills: Proven ability to manage complex global workflows and coordinate multi‑stakeholder administrative tasks.
- Education: A bachelor’s degree in any numerate subject.
- Methodology: Process Design, Lean, Six Sigma, or Agile certification is preferred.
- Languages: Fluency in English is required; professional proficiency in German is preferred to support GSA operations.
Preferred Skills and Competencies
- Service Mindset: A focus on maintaining high‑quality service delivery for field employees and internal business partners.
- Global & Regional Navigator: Proven ability to manage processes across multiple time zones while remaining sensitive to local GSA tax and payroll nuances.
- Process Excellence: Exceptional skill in mapping workflows and identifying opportunities for continuous improvement and automation.
- Standalone Capability: A self‑starter who excels in "Role Number One" environments.
Senior Specialist, Process Excellence employer: Insulet Corporation
At Insulet, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our commitment to employee growth is evident through our comprehensive training programmes and opportunities for advancement within the global landscape. Located in a dynamic environment, we offer competitive benefits and a supportive atmosphere that empowers our team members to excel in their roles while making a meaningful impact on the lives of others.
We think you need these skills to ace Senior Specialist, Process Excellence
Global Fleet Service Management
End-to-End Lifecycle Coordination
Operational Continuity
Vendor & Policy Governance
Global Blueprinting
Compliance and Audit Management
Data Integrity Oversight
