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- Tasks: Lead strategic CRM enhancements and translate business needs into actionable requirements.
- Company: Join Insulet, an innovative medical device company transforming diabetes management.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in healthcare by optimising CRM systems for better patient outcomes.
- Qualifications: Experience in business analysis and CRM platforms like Salesforce is essential.
- Other info: Collaborate with diverse teams in a dynamic, fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
locations: United Kingdom
time type: Full time
posted on: Posted Today
job requisition id: REQ-2026-14722
Department: Global Commercial Operations Excellence
Position Overview: The Senior Business Analyst – Global Commercial Platforms is the primary business-facing representative for complex commercial enhancements and the operational custodian of CRM business documentation. Operating under the ownership and governance of the Global Commercial Platform Principal, the role ensures that CRM business documentation is created, maintained, and governed in line with defined standards, compliance requirements, and system expectations. The role ensures business needs are translated into clear, value-led enhancement requirements and that business intent is protected through refinement.
We’re looking for:
- A strategic thinker with the ability to connect business needs to platform capabilities.
- A skilled facilitator who can lead cross-functional workshops and drive alignment across diverse stakeholder groups.
- A proactive collaborator who thrives in fast-paced environments and can manage ambiguity with confidence.
- A detail-orientated analyst who understands CRM systems, data flows, and the importance of accurate, actionable outputs.
- A communicator who can clearly document requirements from Business to IT and potentially process guides for training handover.
Responsibilities:
- Represent the business for strategic and cross-functional CRM enhancements, translating commercial needs into clear, structured enhancement requests, explicitly defining business problem & pain points, desired outcomes & success metrics, and expected business value and impact.
- Facilitate solution refinement through collaboration with IT, Business stakeholders and platform teams.
- Facilitate cross-functional workshops for needs analysis and solution refinement.
- Maintain deep knowledge of end-to-end sales & marketing processes and CRM workflows.
- Review acceptance criteria and test scripts to ensure they reflect business expectations, processes, and real-world usage.
- Validate that delivered solutions continue to address the original business problem and value proposition.
- Operate and maintain the CRM documentation framework owned by Global Commercial Platform Principal.
- Create, update & retire CRM business documentation in line with defined standards, including SOPs, Work Instructions, QRGs.
- Ensure all documentation meets governance, audit, and system requirements.
- Identify recurring themes, gaps, inefficiencies in commercial processes, CRM usage, and documentation for continuous improvement.
- Provide structured insights to the Global Commercial Platform Principal to inform CRM roadmap evolution and prioritisation.
Education and Experience:
- Bachelor’s degree in business, Information Systems, or a related field (or equivalent experience)
- Demonstrated experience in business analysis, ideally within commercial operations, CRM, or enterprise platforms
- Proven experience leading cross-functional initiatives and workshops
- Proven experience creating and maintaining business and system documentation
- Experience with CRM platforms (e.g., Salesforce)
Skills/Competencies:
- Strategic thinker with the ability to connect business needs to platform capabilities
- Strong facilitation and stakeholder engagement skills across global and cross functional teams
- Expertise in CRM documentation governance and version control processes
- Ability to collaborate with process owners to produce audit-ready documentation.
- Excellent analytical and problem-solving abilities.
- Familiarity with Agile Methodologies and tools such as Jira and Polarion.
- Deep understanding of CRM Platforms (e.g., Salesforce) and sales processes
Physical Requirements:
- Location - United Kingdom
- Travel requirements: Occasional for team collaboration
Senior Business Systems Analyst - CRM (Remote) employer: Insulet Corporation
Contact Detail:
Insulet Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Systems Analyst - CRM (Remote)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Senior Business Systems Analyst role, and ask if they can refer you or share insights about their company.
✨Tip Number 2
Prepare for those interviews! Research the company and its CRM systems thoroughly. Be ready to discuss how your experience aligns with their needs and how you can add value to their team.
✨Tip Number 3
Showcase your skills in action! If possible, bring examples of your previous work or case studies to the interview. This will help demonstrate your analytical abilities and strategic thinking in real-world scenarios.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Senior Business Systems Analyst - CRM (Remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your experience with CRM systems and any relevant projects you've led. We want to see how you connect business needs to platform capabilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Senior Business Systems Analyst role. Share specific examples of your strategic thinking and facilitation skills, and don’t forget to mention your passion for improving commercial processes.
Showcase Your Analytical Skills: In your application, emphasise your analytical abilities and problem-solving skills. We’re looking for someone who can translate complex business needs into clear documentation, so provide examples of how you've done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Insulet Corporation
✨Know Your CRM Inside Out
Make sure you have a solid understanding of CRM systems, especially Salesforce. Brush up on how CRM platforms work and be ready to discuss specific features and functionalities that relate to the role. This will show your potential employer that you're not just familiar with the system but can also leverage it effectively.
✨Prepare for Cross-Functional Scenarios
Since the role involves leading cross-functional workshops, think of examples from your past experiences where you've successfully facilitated discussions between diverse teams. Be ready to share how you navigated challenges and drove alignment among stakeholders.
✨Document Your Achievements
Have a few key pieces of documentation ready to showcase your experience in creating and maintaining business and system documentation. This could include SOPs or QRGs you've developed. Being able to present tangible examples will demonstrate your attention to detail and governance skills.
✨Showcase Your Strategic Thinking
Be prepared to discuss how you've connected business needs to platform capabilities in previous roles. Think about specific instances where your strategic insights led to successful outcomes. This will highlight your ability to think critically and align business objectives with technical solutions.
