Product Manager

Insulet Corporation (NASDAQ: PODD) is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. We are looking for a self‑motivated, experienced Product Manager to lead the end‑to‑end strategy of our international support portfolio, owning initiatives from initial discovery through global execution. The role focuses on scaling global support operations, reducing friction for both customers and agents, and managing cost to serve.

Responsibilities

• Own the international product support strategy and collaborate on the enterprise roadmap to ensure priorities align with enterprise‑wide strategies.
• Lead discovery for digital support products, focusing on customer self‑service tools and automated workflows that drive case deflection.
• Identify and implement scalable technical capabilities that work across multiple international regions.
• Balance local market needs with global efficiency and partner with Product Marketing to align on launch strategies.
• Partner with regional stakeholders and other product managers to establish best practices across the organization.
• Work closely with the Senior Product Manager and business stakeholders to define and prioritize the team’s feature backlog.
• Create process flows to illustrate how new capabilities impact business and customer operations.
• Define features with clear acceptance criteria, dependencies, and a focus on managing risks.
• Partner with technical architects to optimize the agent experience within our CRM and support platforms, ensuring global consistency and high productivity.
• Maintain the conceptual and technical integrity of all features for the delivery team.
• Lead scope trade‑off evaluations and release planning to maximize return on investment.
• Provide input on release timelines and investigate alternative paths when business needs change.
• Serve as the first escalation point for Product Owners on the delivery teams.

Leadership Skills & Behaviors

• Passionate leader who leads with an enterprise mindset and aligns the organization behind a clear vision.
• Strong emotional intelligence and the ability to lead others through change.
• Experience guiding high‑performance teams while driving accountability and collaboration.

Required Skills and Competencies

• Experience with CRM platforms (e.g., Salesforce) and digital support technologies.
• Strong understanding of support metrics such as CSAT, average handle time, and first‑call resolution.
• Customer‑obsessed mindset with the ability to translate insight into product vision.
• Track record of owning full product lifecycles.
• Ability to influence and lead globally without direct authority.
• Action‑oriented self‑starter who can handle competing priorities.
• Strong cross‑functional leadership and effective decision‑making skills.
• Detail oriented with effective verbal and written communication skills.
• Experience navigating and delivering products within international markets.
• Experience in the medical device industry is a plus.
• Familiarity with Scaled Agile Framework (SAFe) is a plus.

Education and Experience

• Bachelor’s degree in Business, Engineering, or a related field.
• Senior‑level experience in product management with a global focus.
• 5 or more years of experience using Agile methodologies in Product Owner or Product Manager roles.
• Experience driving product discovery in a complex, regulated environment.
• Knowledge of IT systems development and familiarity with web and CRM platforms.
• Experience in digital customer success or customer experience is preferred.
• Diabetes experience or knowledge is a plus.

Additional Information

This role is based out of our London office on a hybrid basis. Travel is estimated at.