Job Summary
The Senior Specialist, Process Excellence is a standalone technical and operational lead responsible for the day-to-day management, documentation, and global optimization of employee-facing services across all Insulet geographies.

responsible for the day-to-day management and global optimization of employee-
facing services. Reporting to the Manager, International Process Improvement,
this role operates as a standalone lead with two primary pillars of focus: the
management of the Global Fleet program and the support of DACH (Germany,
Switzerland, Austria) Business Operations. The role will work across all Insulet
geographies.
This work will suit an operational consultant who is keen to take accountability for
global processes, deliver the work while simultaneously reducing the complexity
through simplification and automation. Ultimately, we would like this person to
package the work so it can be handed to someone more junior, freeing this role to
work on other process improvements for the international division.
The incumbent is an operational architect who ensures that service delivery is
seamless and compliant, while actively identifying opportunities to document and
improve global workflows.
Key Responsibilities
1. Global Fleet Service Management
• End-to-End Lifecycle Coordination: Manage the full lease lifecycle, from
initial vehicle selection and procurement through to contract conclusion and
return.
• Operational Continuity: Execute the vehicle "swap-over" process to ensure
zero downtime for field employees and manage end-of-lease returns to
minimize financial recharges.
• Vendor & Policy Governance: Lead the day-to-day KPI management of
global leasing partners and support HR in the governance of Global Fleet
Policies.
• Global Blueprinting: Maintain and update the "Global Service Blueprint" for
Fleet operations to ensure consistency in employee experience and data
integrity across regions.
2. Compliance, Audit & Data Integrity for Fleet
• Cross-Border Payroll Integration: Establish and oversee the audit rhythm
between Fleet data, Payroll, and Finance for all jurisdictions.
• Taxation & Deduction Oversight: Ensure Benefit-in-Kind (BiK) taxation and
local fringe benefit deductions are applied accurately across global regions,
with a specific focus on GSA compliance.
providing reporting on financial performance, safety, and carbon footprint to
the Global Executive Team.
• Technology Utilization: Support the implementation and daily use of digital
tools (e.g., Fleet Management Systems) to automate administrative tasks.
3. GSA Business Operations Support
• Operational Hub: Provide dedicated support for GSA business operations,
ensuring that external documents and requests are processed timely and
accurately within Insulet.
• Cross-Functional Partnership: Act as the primary bridge between regional
teams, HR, Payroll, Finance to facilitate the smooth flow of operational data
and documentation.
• Process Design: Work with regional teams and corporate functions to
document and streamline GSA-specific processes, reducing manual friction
while ensuring local market necessities are met.
Education and Experience
Minimum Requirements:
• Experience: 4+ years in Process Excellence, Global Operations, Consulting,
or Business Systems Design.
• Technical Skills: Proven ability to manage complex global workflows and
coordinate multi-stakeholder administrative tasks.
• Education: A good Bachelor’s Degree in any numerate subject.
• Methodology: Process Design, Lean, Six Sigma, or Agile certification is
preferred.
• Languages: Fluency in English is required; professional proficiency in
German is preferred to support GSA operations.
Preferred Skills and Competencies:
• Service Mindset: A focus on maintaining high-quality service delivery for field
employees and internal business partners.
• Global & Regional Navigator: Proven ability to manage processes across
multiple time zones while remaining sensitive to local GSA tax and payroll
nuances.
• Process Excellence: Exceptional skill in mapping workflows and identifying
opportunities for continuous improvement and automation.
environments.
Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.
We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
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