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- Tasks: Lead cross-functional workshops and translate business needs into CRM enhancements.
- Company: Join Insulet, an innovative medical device company transforming diabetes management.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in healthcare by enhancing CRM systems for better patient outcomes.
- Qualifications: Experience in business analysis and CRM platforms like Salesforce is essential.
- Other info: Dynamic team environment with a focus on collaboration and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
The Senior Business Analyst – Global Commercial Platforms is the primary business-facing representative for complex commercial enhancements and the operational custodian of CRM business documentation. Operating under the ownership and governance of the Global Commercial Platform Principal, the role ensures that CRM business documentation is created, maintained, and governed in line with defined standards, compliance requirements, and system expectations. The role ensures business needs are translated into clear, value-led enhancement requirements and that business intent is protected through refinement.
We’re looking for:
- A strategic thinker with the ability to connect business needs to platform capabilities.
- A skilled facilitator who can lead cross-functional workshops and drive alignment across diverse stakeholder groups.
- A proactive collaborator who thrives in fast-paced environments and can manage ambiguity with confidence.
- A detail-orientated analyst who understands CRM systems, data flows, and the importance of accurate, actionable outputs.
- A communicator who can clearly document requirements from Business to IT and potentially process guides for training handover.
Responsibilities:
- Represent the business for strategic and cross-functional CRM enhancements, translating commercial needs into clear, structured enhancement requests, explicitly defining business problem & pain points, desired outcomes & success metrics, and expected business value and impact.
- Facilitate solution refinement through collaboration with IT, Business stakeholders and platform teams.
- Facilitate cross-functional workshops for needs analysis and solution refinement.
- Maintain deep knowledge of end-to-end sales & marketing processes and CRM workflows.
- Review acceptance criteria and test scripts to ensure they reflect business expectations, processes, and real-world usage.
- Validate that delivered solutions continue to address the original business problem and value proposition.
- Operate and maintain the CRM documentation framework owned by Global Commercial Platform Principal.
- Create, update & retire CRM business documentation in line with defined standards, including SOPs, Work Instructions, QRGs.
- Ensure all documentation meets governance, audit, and system requirements.
- Identify recurring themes, gaps, inefficiencies in commercial processes, CRM usage, and documentation for continuous improvement.
- Provide structured insights to the Global Commercial Platform Principal to inform CRM roadmap evolution and prioritisation.
Education and Experience:
- Bachelor’s degree in business, Information Systems, or a related field (or equivalent experience)
- Demonstrated experience in business analysis, ideally within commercial operations, CRM, or enterprise platforms
- Proven experience leading cross-functional initiatives and workshops
- Proven experience creating and maintaining business and system documentation
- Experience with CRM platforms (e.g., Salesforce)
Skills/Competencies:
- Strategic thinker with the ability to connect business needs to platform capabilities
- Strong facilitation and stakeholder engagement skills across global and cross functional teams
- Expertise in CRM documentation governance and version control processes
- Ability to collaborate with process owners to produce audit-ready documentation.
- Excellent analytical and problem-solving abilities.
- Familiarity with Agile Methodologies and tools such as Jira and Polarion.
- Deep understanding of CRM Platforms (e.g., Salesforce) and sales processes
Physical Requirements:
- Location - United Kingdom
- Travel requirements: Occasional for team collaboration
Senior Business Systems Analyst - CRM (Remote) in London employer: Insulet Corporation
Contact Detail:
Insulet Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Systems Analyst - CRM (Remote) in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Senior Business Systems Analyst role, and ask if they can refer you or share insights about their company.
✨Tip Number 2
Prepare for interviews by researching the company and its CRM systems. Understand their business model and think about how your skills can add value. We want you to shine when discussing how you can enhance their operations!
✨Tip Number 3
Practice your storytelling! Be ready to share specific examples of how you've tackled challenges in previous roles. This will help you demonstrate your analytical skills and strategic thinking, which are key for this position.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Senior Business Systems Analyst - CRM (Remote) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Business Systems Analyst role. Highlight your experience with CRM systems and any relevant projects you've led, as we want to see how you connect business needs to platform capabilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've facilitated cross-functional workshops or improved CRM documentation in the past.
Showcase Your Analytical Skills: In your application, don’t forget to mention your analytical and problem-solving abilities. We love detail-oriented candidates who can translate complex business needs into clear, actionable requirements, so make sure to highlight these skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Insulet Corporation
✨Know Your CRM Inside Out
Make sure you have a solid understanding of CRM systems, especially Salesforce. Brush up on how data flows through these platforms and be ready to discuss specific examples of how you've used CRM tools in past roles.
✨Prepare for Cross-Functional Collaboration
Since this role involves leading workshops and collaborating with various stakeholders, think of examples where you've successfully facilitated discussions or driven alignment across teams. Be prepared to share your approach to managing diverse opinions and achieving consensus.
✨Showcase Your Analytical Skills
Be ready to demonstrate your analytical thinking by discussing how you've identified gaps or inefficiencies in processes before. Prepare to explain how you translated business needs into actionable requirements and the impact of your solutions.
✨Master Documentation Standards
Familiarise yourself with documentation governance and version control processes. Be prepared to talk about your experience creating and maintaining business documentation, and how you ensure it meets compliance and audit requirements.
