At a Glance
- Tasks: Design and deliver engaging Salesforce training for Customer Care teams.
- Company: Join Insulet, an innovative medical device company making a difference in diabetes care.
- Benefits: Flexible hybrid work, inclusive culture, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and contribute to transformative learning experiences.
- Why this job: Make a real impact while developing your skills in a fast-paced environment.
- Qualifications: Experience in instructional design and training, especially with Salesforce Lightning.
The predicted salary is between 45000 - 55000 £ per year.
Looking for a role where your expertise matters? As an Instructional Designer at Insulet, you’ll contribute to transformative work, enjoy a flexible and inclusive culture, and make a real, daily difference for our global Podder community.
We are looking for an excellent learning professional with experience training Salesforce Lightning, ideally for Customer Care teams in a fast-paced corporate setting. This position requires staying current with Customer Care agent processes—including markets, products, and channels—to ensure training materials remain accurate, relevant and aligned to operational realities.
The specialist will design, build and maintain engaging Salesforce learning content, including simulations, videos, and eLearning modules, applying adult learning principles and established instructional design practices.
Responsibilities- Support the development and management of Salesforce Lightning training programs for employees in the Contact Centre organisation (external and internal). This includes delivering training to Trainers and other teams as required on all Salesforce enhancements and updates, facilitating exceptional standards of quality, service and product training to our vendor employees.
- Coordinate with Insulet IT teams and Vendor Training teams to ensure Salesforce training environments are maintained and updated.
- Manage the Salesforce training environments; including specialist personas, trainee accounts, test customer accounts setup to practice specific tasks.
- Apply interaction design and interactive learning principles to instructional solutions for adult learners.
- Work collaboratively with subject matter experts and key stakeholders to develop learning objectives for all programs.
- Deliver high impact training virtually online and/or in person.
- Strong background in Order Management, Order to Cash, Customer Care Operations, or Business Process Ownership.
- Proven experience leading cross functional launch or implementation projects.
- Expertise in process design, optimisation, and standardisation.
- Ability to translate complex business requirements into clear, scalable operational processes.
- Analytical mindset with the ability to identify root causes, assess risks, and propose data driven solutions.
- Experience working in fast paced, high growth, or multi market environments is highly desirable.
- Bachelor’s Degree in related field and/or equivalent combination of education and experience.
- Formal training in Instructional Design, job aid design, adult learning theory, delivery systems and evaluation techniques is a plus.
- Demonstrated experience designing and developing adult learning programs.
- Familiar with the use and administration of Learning Management Systems.
- Experience in managing and delivering a wide range of training (technical and soft skills) to a large variety of different employee groups.
- Working knowledge of Instructional Design Models and Adult Learning Theories e.g. ADDIE, Bloom’s Taxonomy etc.
The position is hybrid out of our London office in Hammersmith or Lisbon.
Instructional Designer - Customer Care Salesforce Training (Hybrid) in London employer: Insulet Corporation
At Insulet, we pride ourselves on fostering a flexible and inclusive work culture that empowers our employees to make a meaningful impact in the lives of those we serve. As an Instructional Designer in our London or Lisbon office, you will have access to professional growth opportunities, collaborative projects, and the chance to contribute to innovative training solutions that enhance customer care. Join us to be part of a dynamic team dedicated to excellence and driven by shared values.
StudySmarter Expert Advice🤫
We think this is how you could land Instructional Designer - Customer Care Salesforce Training (Hybrid) in London
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
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Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Insulet Corporation looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
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✨Apply Directly Via Company Websites
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We think you need these skills to ace Instructional Designer - Customer Care Salesforce Training (Hybrid) in London
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Insulet Corporation, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Insulet Corporation and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Insulet Corporation
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Insulet Corporation might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Insulet Corporation.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
