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- Tasks: Manage customer orders and resolve queries for B2B and B2C channels across Europe.
- Company: Join a leading medical device company dedicated to improving lives.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for growth.
- Why this job: Be part of a team that makes a real difference in diabetes care.
- Qualifications: Experience in customer service or order management; strong communication skills required.
- Other info: Dynamic role with potential travel and collaboration across diverse teams.
The predicted salary is between 36000 - 60000 £ per year.
The Order Management Specialist is a critical member of the European Customer Care team, reporting to the Order Management Function in Customer Care. The primary role is to oversee and support customer order processing for EU markets for B2B and B2C channels, handling Order to Cash (OTC) queries, resolving issues, and monitoring the effectiveness of the Order Management processes within the B2B and B2C markets. The ideal candidate will have a demonstrated ability to understand multiple processes while working in a customer-focused role, as well as having excellent troubleshooting skills.
Responsibilities- Responsible for ensuring accurate, timely processing of all customer orders across multiple EU countries with multiple varied processes.
- Report and qualify B2B complaint case data and associated product replacements with Distributor & Intermediary customers.
- Primary contact for B2B team to coordinate response-to-resolution for OTC queries, issues, and escalations.
- Close liaison with Logistics provider to ensure order KPI’s are met, order queries are managed effectively, and to support monitoring inventory levels of key products in SSL and main warehouse locations.
- Maintain relationship with external vendor’s order processing supervisor and management team, providing support, guidance, and advice as required.
- Liaising closely with commercial and local market teams as required for any new initiatives and product launches.
- Communicate effectively with business partners on the status of order/invoice queries and provide regular business updates including close management at Quarter Close with Commercial and Finance stakeholders to ensure we meet financial targets.
- Close interaction with EU Customer Care team, aligning on process updates with the CC Training Teams and maintaining open communication.
- Give clear direction to third party teams for order processing escalations impacting end customers.
- Give clear direction to Commercial and Finance partners on expected order landing at quarter and year end close.
- Collaborative Relationships - Ability to work cross-functionally across sales, commercial, market access, and marketing teams. Proactive collaboration with supply planning and distribution teams to support resolution of backorders and inventory related issues.
- Analytical Thinking - Positive and creative approach to problem solving.
- Self-sufficient - Flexible, and motivated team player capable of multi-tasking and managing workload priorities.
- Establishing Focus - Outstanding attention to detail and ability to organize, prioritise and delegate tasks.
- Attention to Communication - Effective verbal and written communication skills.
- Results Orientated - Results driven and able to understand multiple complex processes.
- Understanding of Regulatory and Quality impacts to process.
- Technical Expertise - Excel in generating and maintaining organised and accurate records.
- Languages: English fluent, additional language an advantage (Dutch, French, or German preferred).
- Degree level or other transferable experience.
- Demonstrated experience within a Call Centre or commercial environment and a sound background in order management or other relevant experience.
- Exposure to Salesforce.com and SAP ERP systems an advantage.
- Experience using MS Office – Intermediary Excel skills are highly desirable.
The position is hybrid, based in Lisbon, Portugal or London, UK. Travel is estimated at 25% but will flex depending on business needs.
Customer Care, Order Management Specialist (Hybrid) in London employer: Insulet Corporation
Contact Detail:
Insulet Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care, Order Management Specialist (Hybrid) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to order management. Think about how you’d handle specific customer queries or issues, as this role is all about problem-solving!
✨Tip Number 3
Show your enthusiasm! When you get the chance to chat with potential employers, let your passion for customer care shine through. They want to see that you’re genuinely excited about the role and the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Insulet.
We think you need these skills to ace Customer Care, Order Management Specialist (Hybrid) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Care, Order Management Specialist role. Highlight any relevant experience in order management or customer service to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background aligns with our needs. Don’t forget to mention your problem-solving skills and attention to detail!
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your written communication skills, which are super important for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Insulet Corporation
✨Know Your Order Management Inside Out
Make sure you understand the order management processes, especially in a B2B and B2C context. Brush up on how Order to Cash (OTC) queries work and be ready to discuss your experience with similar systems. This will show that you're not just familiar with the role but genuinely interested in it.
✨Show Off Your Communication Skills
Since this role involves liaising with various teams and stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially when resolving issues or coordinating with different departments.
✨Demonstrate Your Problem-Solving Skills
Be ready to tackle hypothetical scenarios related to order processing challenges. Think about how you would approach troubleshooting and resolving issues, and share specific examples from your past experiences where you successfully navigated complex problems.
✨Highlight Your Attention to Detail
In this role, accuracy is key. Prepare to discuss how you ensure precision in your work, whether it's through maintaining organised records or managing multiple tasks. Bring up any tools or methods you use to stay detail-oriented, especially if you have experience with Excel or other relevant software.
