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- Tasks: Support NHS stakeholders and optimise commercial processes for Insulet's innovative products.
- Company: Join a leading medical device company dedicated to simplifying life for people with diabetes.
- Benefits: Flexible hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Be part of a passionate team driving innovation in diabetes management.
- Why this job: Make a real impact in healthcare while developing your skills in a dynamic environment.
- Qualifications: A-Level or equivalent, customer service experience, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The Commercial Support Specialist will be responsible for the efficient and professional delivery of administrative processes to support the Commercial function, as well as providing support to external NHS stakeholders throughout their end-to-end Insulet journey. This process driven and skilled individual will be responsible for the tactical delivery of customer facing support, provision and delivery of key commercial data and optimisation of process efficiencies across the UK BENELUX region with the aim of driving revenue, growth and customer success with Insulet and Omnipod therapy.
Responsibilities
- Acting as the interface between Sales, Customer Care and Commercial from an NHS stakeholder perspective, both payer and clinical.
- Owning and hosting regular review meetings with key NHS stakeholders, both payer and clinical, building managing relationships and supporting them with their Insulet end to end journey.
- Working cross functionally where needed to support the end-to-end customer journey.
- Using the existing reporting framework, execute, collate and deliver key commercial management data on a weekly, monthly and quarterly basis to NHS stakeholders, both payer and clinical.
- Ownership and management of smooth implementation of large NHS purchasing contracts, via and regular monitoring to ensure validity, tracking renewal requirements on a weekly/ad hoc basis.
- Responsible for obtaining, implementing and managing financial year-end, contract renewals and all implementation activities.
- Supporting the Commercial function with one off/ad hoc activities during regional product launches with creation, implementation and management of localized operational processes.
- Reviewing existing operational processes and pathways to identify optimization opportunities, working with the NHS key stakeholders to implement the necessary changes.
- Ability to perform and complete general administrative duties as and when required in a timely manner.
- Driving consistency, standardisation and simplicity in all activity across the UK BENELUX region where appropriate.
Key Decision Rights
- First point of escalation contact for commercial customer account queries from external and internal stakeholders.
Required Leadership/Interpersonal Skills & Behaviors
- Strong interpersonal communications, both oral and written.
- Self-starter who needs minimal direction; extremely flexible and personable.
Required Skills and Competencies
- Professional meeting skills (Virtual and F2F).
- Commercially minded.
- Experience in Customer Service / Stakeholder Account Management.
- Conflict resolution.
- Prioritization and time management proficient.
- Process driven and change mindset.
- Familiar with Salesforce.com.
Education and Experience
- A-Level or equivalent qualification.
- Prior industry/commercial experience essential.
- Knowledge and experience of the NHS, service delivery and current pathways.
- Fluent in English.
- Highly competent in the use of virtual communication computer systems e.g., Zoom, Microsoft Teams, WebEx etc.
- Proficiency with computers, especially MS Excel & MS Outlook.
Additional Information
- The position can be hybrid or in-person at our London office.
- Occasional business travel may be required to Insulet regional locations for internal business meetings as and when required (no more than quarterly).
Commercial Support Specialist - UK BENELUX employer: Insulet Corporation
Contact Detail:
Insulet Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Support Specialist - UK BENELUX
✨Tip Number 1
Network like a pro! Reach out to current employees at Insulet or in the NHS sector on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for those interviews! Research common questions for Commercial Support roles and practice your answers. We want you to shine when discussing your experience with customer service and stakeholder management.
✨Tip Number 3
Show off your skills! Bring examples of how you've optimised processes or improved customer journeys in past roles. This will demonstrate your value and fit for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Commercial Support Specialist - UK BENELUX
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Commercial Support Specialist role. Highlight your relevant experience in customer service and stakeholder management, as well as any knowledge of the NHS. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since strong interpersonal communication is key for this role, don’t shy away from showcasing your written and verbal skills. Use clear and concise language in your application to demonstrate your ability to communicate effectively with both internal teams and external stakeholders.
Highlight Your Process-Driven Mindset: We’re looking for someone who is process-driven and has a change mindset. In your application, mention any experiences where you’ve optimised processes or improved efficiencies. This will show us that you understand the importance of driving consistency and simplicity in operations.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Insulet Corporation
✨Know Your Stuff
Make sure you understand the role of a Commercial Support Specialist and how it fits within the NHS framework. Familiarise yourself with Insulet's products, especially the Omnipod system, and be ready to discuss how your skills can enhance customer success.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations or when managing conflicts.
✨Be Process-Driven
Highlight your experience with process optimisation and your ability to implement changes. Think of specific instances where you've improved efficiency in previous roles and be ready to share these during the interview.
✨Prepare for Virtual Meetings
Given the importance of virtual communication in this role, ensure you're comfortable using platforms like Zoom and Microsoft Teams. Consider doing a mock interview on one of these platforms to get used to the format and ensure you present yourself well online.