Clinical Product Specialist (Remote)

Join a mission-driven team dedicated to simplifying life for people with diabetes. We’re seeking a Clinical Product Specialist to drive meaningful impact through innovative technology, helping our customers enjoy greater freedom and healthier lives while growing your career in a collaborative, forward-thinking environment.

The Clinical Product Specialist (CPS) will work cross-functionally with other departments across the organisation including Product Support, Clinical Business, Learning and Development, Medical Affairs, Marketing, Research & Development, and Customer Care teams to provide customer education and support via phone and email to assist all points of the customer journey, from onboarding to sustaining customers on product.

Responsibilities:

• Answer incoming customer questions via phone, email or assigned tasks in a timely and empathetic manner.
• Support product training and troubleshooting needs by meeting virtually with customers as needed.
• Handle customer contacts requiring a deeper knowledge, assessment and understanding of clinical related issues including medical event occurrences, customer onboarding and ongoing product use, Personal Diabetes Manager (PDM) settings or setting changes, and product conversion.
• Assess the training and education needs of customers to provide individualized clinical guidance and recommendations.
• Proactively reach out to help manage customer relationships and retain customers on product.
• Promote the benefits of insulin pump therapy and offer continuous education to customers.
• Assign patient trainings to Certified Pump Trainers (CPTs) or conduct customer training over phone, virtually and email.

Education & Experience:

• Bachelor’s degree and demonstrated experience training and/or managing insulin pump patients.
• Professional up-to-date credentials and/or certifications are mandatory: i.e. Certified Diabetes Care and Education Specialist (CDCES), Registered Dietitian (RD), or Registered Nurse (RN) are preferred.
• Must be able to maintain all required licensure for duration of employment.
• Experience communicating with a wide range of audiences.

Preferred Skills & Competencies:

• Prior industry/commercial experience preferred.
• Experience in a contact centre or other relevant environment.
• Experience providing assessment and troubleshooting via phone, virtual platforms, and email.
• Excellent customer service skills.
• Strong interpersonal communications, both oral and written.
• Process-oriented and willing to take on new tasks.
• Proficiency with computers, including Microsoft Suite and Salesforce.

Additional Information:

• The position can be remote in the UK or hybrid out of our London office in Hammersmith.
• Occasional travel is required for meetings and to support the Product Support trainings.

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it.

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.