At a Glance
- Tasks: Manage customer orders, pricing, and deliveries while providing top-notch support.
- Company: Join a leading sustainable construction company that prioritises its people.
- Benefits: Enjoy hybrid working, structured training, and a supportive team environment.
- Other info: Embrace flexibility and inclusivity in a dynamic workplace.
- Why this job: Make a meaningful impact in customer service while growing your career.
- Qualifications: Experience in customer service, excellent communication, and attention to detail.
The predicted salary is between 30000 - 30000 £ per year.
We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry. At Etex, we seek to make a meaningful impact on the lives of our customers and our communities.
Join us as a Customer Service Adviser in Stirling! This is a 12-month fixed term role covering maternity leave, giving you the chance to join a busy and supportive customer service team at our Stirling site. As a Customer Service Adviser, you will manage your own portfolio of customers, acting as their main point of contact for orders, pricing, deliveries, and invoices across our Superglass and URSA product ranges. You will receive a structured, fully on-site training period of around 8 weeks, your own dedicated desk, and regular 1-1 support throughout your probation period. Once training is complete, the role is hybrid: three days in the office and two days from home.
What you'll do:
- Manage your own portfolio of customers, handling calls and emails about orders, pricing, delivery, and invoices.
- Process purchase orders accurately, send order acknowledgements, and keep our systems updated.
- Liaise with internal teams including supply chain, transport, and finance to resolve customer queries quickly and professionally.
- Cover both Superglass and URSA product ranges, dealing with UK, export, and import orders.
- Update trackers and spreadsheets accurately and carry out general administrative tasks using Microsoft Office and our internal systems.
- Take part in a daily team stand-up, share priorities, and support your colleagues.
What you'll bring:
- Experience working in a customer service or sales environment.
- Excellent communication skills, both verbal and written.
- High attention to detail and a methodical, accurate approach to work.
- Good working knowledge of Microsoft Office.
- A customer-first mindset and a collaborative team player attitude.
- Working knowledge of ERP systems; experience with SAP is a strong advantage.
- A high level of personal accountability and strong organisational skills.
Why join us?
Our culture - we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people. Our Road to Sustainability 2030 is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions. We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination.
Flexibility: For us, hybrid and flexible working is all about trust, and we want you to be able to do your best work (depending on the role). Etex is committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage of the application or selection process, please let us know and we will be happy to discuss how we can support you.
Customer Service Advisor in Stirling employer: Insulation
Etex is an exceptional employer that prioritises the well-being and growth of its employees, fostering a collaborative and supportive work culture in Stirling. With a strong commitment to sustainability and diversity, we offer meaningful career opportunities, flexible hybrid working arrangements, and comprehensive training to ensure you thrive in your role as a Customer Service Advisor. Join us to be part of a team that champions innovation and makes a positive impact on our communities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Stirling
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Insulation.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Insulation. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor in Stirling
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Insulation.
How to prepare for a job interview at Insulation
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Insulation's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Insulation offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
