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For Companies At a Glance
- Tasks: Manage customer service and administration, ensuring smooth operations and exceptional standards.
- Company: In Style Sofas crafts premium, made-to-measure sofas in Scotland with skilled artisans.
- Benefits: Enjoy weekends off, staff discounts, free parking, and a supportive team environment.
- Why this job: Join a passionate team dedicated to quality craftsmanship and outstanding customer experiences.
- Qualifications: Experience in customer service or retail management, excellent communication, and strong organisational skills.
- Other info: Monday to Friday hours, perfect for balancing work and studies.
Are you a customer service professional with a passion for premium products and a keen eye for detail? Do you thrive in a fast-paced environment where customer satisfaction is key?
At In Style Sofas, we take pride in crafting made-to-measure sofas and chairs, predominantly made in Scotland by skilled artisans with decades of experience. As a Customer Service & General Administration Manager, you'll be the first point of contact for our valued customers, ensuring smooth operations, resolving inquiries, and maintaining our exceptional standards.
We’re looking for a customer-focused, organised, and proactive individual to oversee customer service and general administration while supporting our sales and delivery teams. If you have experience in showroom-based sales environments such as car dealerships, electronics, home furnishings, or other premium retail sectors, you’ll be a perfect fit!
We want someone who:
- Thrives in a customer-facing role - whether that’s from furniture, home interiors, car showrooms, or high-end electronics retail.
- Understands premium customer service - resolving inquiries, processing finance agreements, and ensuring a seamless customer journey.
- Has strong administrative and organisational skills - managing staff attendance, arranging deliveries, recording sales, and reporting performance.
- Enjoys problem-solving and multitasking - ensuring customers receive accurate information and their needs are met efficiently.
Who We’re Looking For...
- Experience in a showroom sales, customer service, or retail management role (home furnishings, car sales, or premium retail preferred).
- Excellent communication skills - in-person, phone, and email.
- Strong proficiency in Microsoft Excel and other administrative tools.
- Ability to build strong customer relationships and work with a customer-first attitude.
- Resilience and patience when dealing with challenges.
- A team player who can support colleagues and contribute to a positive working environment.
Preferred: Experience in a furniture retail setting and staff management experience.
Perks & Benefits:
- Weekends off (Hours Monday to Friday, 10 AM - 6 PM)
- Friendly, supportive team environment
- Staff discounts
- Free on-site parking
- Pension plans
If you’re a passionate customer service professional with experience in showroom sales, home furnishings, car dealerships, or similar retail environments, we’d love to hear from you! Apply today and help us continue delivering craftsmanship and exceptional service to our customers.
Customer Service/General Administration Manager employer: Instyle Sofas
Contact Detail:
Instyle Sofas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/General Administration Manager
✨Tip Number 1
Familiarise yourself with the premium products offered by In Style Sofas. Understanding the craftsmanship and unique selling points of their made-to-measure sofas will help you engage confidently with customers and demonstrate your passion for the brand.
✨Tip Number 2
Highlight your experience in customer-facing roles, especially in showroom environments. Be prepared to discuss specific examples of how you've successfully resolved customer inquiries and maintained high standards of service in previous positions.
✨Tip Number 3
Showcase your organisational skills by preparing to discuss how you've managed administrative tasks in past roles. Mention any tools or software you've used, particularly Microsoft Excel, to streamline processes and improve efficiency.
✨Tip Number 4
Demonstrate your problem-solving abilities by thinking of scenarios where you've had to multitask or handle challenging situations. Be ready to share these experiences during your interview to illustrate your resilience and customer-first attitude.
We think you need these skills to ace Customer Service/General Administration Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Focus on roles where you've worked in showroom sales or premium retail environments, showcasing your skills in managing customer relationships and resolving inquiries.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and premium products. Mention specific experiences that demonstrate your ability to thrive in fast-paced environments and your understanding of what exceptional customer service looks like.
Highlight Relevant Skills: In your application, emphasise your strong communication skills, proficiency in Microsoft Excel, and any experience you have with administrative tools. These are key skills that the company is looking for in a candidate.
Showcase Problem-Solving Abilities: Provide examples in your application of how you've successfully resolved customer issues or improved processes in previous roles. This will demonstrate your proactive approach and ability to multitask effectively.
How to prepare for a job interview at Instyle Sofas
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you successfully resolved customer inquiries or complaints. Highlight how your actions led to improved customer satisfaction, as this role is all about ensuring a seamless customer journey.
✨Demonstrate Organisational Abilities
Be ready to discuss your experience with administrative tasks such as managing staff attendance and arranging deliveries. Use concrete examples to illustrate how you keep operations running smoothly, which is crucial for this position.
✨Emphasise Problem-Solving Skills
Think of scenarios where you had to multitask or solve unexpected issues in a fast-paced environment. Share how you approached these challenges and the positive outcomes that resulted, showcasing your resilience and proactive attitude.
✨Familiarise Yourself with the Company
Research In Style Sofas and their products before the interview. Understanding their craftsmanship and customer service philosophy will allow you to align your answers with their values, demonstrating your genuine interest in the role.
